Client Service Representative

Pet Services of Washington, P.S.; Santa Monica (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

Paid vacation

401(k)

Pet discounts

Job summary

Pet Services of Washington, P.S. is hiring for a customer service-focused role in Santa Monica. The position involves greeting visitors and guiding pets and clients, handling calls, scheduling appointments, and assisting with follow-ups.

You will present fees, process payments, and suggest products and services, including prescriptions, while educating clients on general pet care. The role requires empathy for both pets and people, strong communication, and the ability to work non-traditional

Qualifications

• At least 1 year of customer service experience.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, plus awareness of others' reactions.
• Proven decision-making skills to choose the best course of action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products/services and educate clients on general pet care.
• Manage medical records, charts, reports and correspondence.

Skills

Customer service

Active listening

Communication

Compassion for pets/people

Decision making

Problem solving

Learn new information

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms


• Scheduling and confirming appointments


• Placing outbound calls for follow-ups and reaching out to prospective clients


• Presenting and explaining fees, including processing payments


• Recommending, selecting, and obtaining products and services, including prescriptions


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)


• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers


• High School Diploma/GED or equivalent


• Excellent listening and communication skills


• Compassion for pets and people-as well as awareness and understanding of others' reactions


• Proven decision-making skills to choose the most appropriate course of action


• The ability to integrate new information into problem-solving


• Proficiency in Microsoft Office


• Willingness to work non-traditional hours, including nights, weekends and holidays


• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

COMPENSATION:

is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $16.50 to $20.00 per hour.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.