Client Service Representative

Pet Services of Washington, P.S.; Sacramento (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

401(k)

Pet discounts

Job summary

Pet Services of Washington, P.S. in Sacramento seeks a friendly team member to greet clients and their pets, answer phones, and guide them to exam rooms.

You will schedule appointments, confirm visits, explain fees, process payments, and recommend products and services, including prescriptions, while educating clients on basic pet care. Ability to lift up to 40 lbs and work nights, weekends and holidays is required.

Qualifications

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others' reactions
• Proven decision‑making skills to choose the most appropriate course of action
• The ability to integrate new information into problem‑solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence

Skills

Customer service

Communication

Compassion for pets

Decision making

Problem solving

Microsoft Office

Non-traditional hours

Physical stamina

Education

High School Diploma/GED or equivalent

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms


• Scheduling and confirming appointments


• Placing outbound calls for follow-ups and reaching out to prospective clients


• Presenting and explaining fees, including processing payments


• Recommending, selecting, and obtaining products and services, including prescriptions


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)


• Managing medical records, charts, reports and correspondence

QUALIFICATIONS

• At least one year of proven past experience helping customers


• High School Diploma/GED or equivalent


• Excellent listening and communication skills


• Compassion for pets and people-as well as awareness and understanding of others' reactions


• Proven decision-making skills to choose the most appropriate course of action


• The ability to integrate new information into problem-solving


• Proficiency in Microsoft Office


• Willingness to work non-traditional hours, including nights, weekends and holidays


• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS

• We offer competitive compensation starting at $17.00-$24.58 along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!


• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.