Part Time Client Service Representative

Pet Services of Washington, P.S.; City of Yonkers (NY); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Yonkers, NY is seeking a Client Service Representative to deliver outstanding care and service to clients and their pets. Responsibilities include greeting clients, scheduling visits, handling payments, and educating owners on basic pet care.

The role emphasizes accuracy in medical records, product recommendations, and a friendly, professional demeanor in a fast-paced veterinary setting.

Qualifications

• Experience in customer service.
• Ability to explain fees to clients clearly.
• Comfort handling medical records and appointments.
• Professional communication with clients and team members.

Responsibilities

• Greet clients and their pets; guide them to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain and process fees; collect payments.
• Recommend and explain products and services including prescriptions.
• Educate clients on general pet care and husbandry.
• Maintain medical records and correspondence.
• Keep the facility clean and organized at all times.

Skills

Customer service

Appointment scheduling

Phone etiquette

Payment processing

Client education

Medical records handling

Teamwork

Job description

Client Service Representative

Pay Range: Compensation negotiable based on experience, $19.50 to $21.00 per hour to start

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.