Client Service Representative - PART TIME

Pet Services of Washington, P.S.; Allison Park (PA); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team part-time. As the face of the practice, you will greet visitors, answer phones, schedule appointments, process payments, and guide clients and their pets through visits.

The ideal candidate has at least one year of customer service experience, excellent communication, compassion for pets and people, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• At least one year of proven past experience helping customers
• Excellent listening and communication skills
• Compassion for pets and people
• Proven decision-making skills to choose the most appropriate course of action
• Ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Ability to lift up to 40 lbs and work around pets' hazards

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms
• Schedule and confirm appointments
• Place outbound calls for follow-ups and prospective clients
• Present and explain fees and process payments
• Recommend and obtain products and services, including prescriptions
• Answer questions about products and services and educate clients on basic pet care
• Manage medical records, charts, reports and correspondence
• Maintain hospital cleanliness and organization inside and outside

Skills

Customer service experience

Excellent listening and communication

Compassion for pets and people

Proficiency in Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

We are seeking an experienced Client Service Representative to join our team part-time. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Qualifications

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people-as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.