Client Service Representative

Gage Talent Solutions; Reading (Berks County); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Gage Talent Solutions seeks a Temp to Hire Client Services Representative for a medical office in Reading, PA. You will perform routine clerical tasks, manage check-in/check-out, scheduling, insurance verification, and patient data entry in the EHR.

Responsibilities include accurate appointment entry, benefit verification, and maintaining comprehensive logs while delivering high customer service levels in a fast-paced environment.

Formación

• Knowledge of Electronic Health Records and ability to navigate EHR systems.
• Familiarity with Electronic Verification System.
• Proficiency with telephone systems and etiquette; MS Office and Outlook.

Responsabilidades

• Enter appointments accurately into the EHR system.
• Check-in clients and notify the proper provider promptly.
• Check-out clients and add services to provider schedule.
• Verify benefits prior to rendering of services.
• Email updates to providers/staff about insurance changes.
• Monitor schedules for errors and insurance restrictions.

Conocimientos

EHR navigation

Electronic Verification System

Telephone etiquette

Microsoft Office

Organizational skills

Herramientas

Microsoft Office

Microsoft Outlook

Descripción del empleo

Temp to Hire Client Services Representative opportunity!

General Summary

Perform routine clerical and administrative functions in a medical office including check-in and check-out of clients, scheduling, and confirming client appointments, collection of cash receipts, organizing and maintaining paper and electronic files, completing, and processing initial intake paperwork, and providing information to callers.

Hours: Monday 9:00am – 6:00pm Tuesday 9:00am – 6:00pm Wednesday 8:00am – 5:00pm Thursday 8:00am – 5:00pm Friday 8:30am – 4:00pm

Responsibilities

• Ensure all appointments are entered correctly into the EHR system.
• Check-in clients and notify the proper provider via phone and IM in a timely matter.
• Check-out clients by adding the appointment in the proper provider schedule along with any other services the provider may request.
• Complete verification of benefits for all clients prior to rendering of services.
• Email all information to the proper provider and/or staff member of any changes in insurance coverage and update profile on our EHR system.
• Monitor schedule for scheduling errors, such as but not limited to, incorrect provider, multiple services same day, and insurance restrictions which may apply.
• Assure accurate client insurance information and attach all supportive documentation into the patient dashboard in the EHR system.
• Verify and update insurance information as warranted.
• Create a patient dashboard and assure all patient information is accurate.
• Enter all relevant client information into the EHR System.
• Create, maintain, and update all logs, including (but not limited to) Open Admission Log, Referral Log, and Individual Cash Receipts Log.
• Maintain a high level of customer service and professionalism both in dealing with the public and within the organization.

Qualifications

• Knowledge of Electronic Health Records – ability to navigate and utilize electronic health records.
• Knowledge of Electronic Verification System.
• Skill in operation of telephone systems and telephone etiquette Microsoft Office and Microsoft Outlook and the ability to learn new software programs that support project efforts.
• Ability to be organized and prioritize based on the daily requirements.

Gage is an equal opportunity employer headquartered in Reading, Pennsylvania.