Client Service Representative

Mars Petcare; Greenwood, Northern (IN, KY); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Sugar Grove Animal Hospital in Greenwood, IN is seeking a part-time Client Service Representative to join our front desk team. You will be the first point of contact for clients and their pets, handling appointments, check-ins/check-outs, and payments with a welcoming, professional demeanor.

This role supports the veterinary team by delivering exceptional customer service, educating clients about services and wellness plans, and maintaining accurate patient records in a fast-paced

Qualifications

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service

Veterinary setting

Communication skills

Multitasking

Scheduling software

Animal care education

Tools

Scheduling software

Job description

VCA Sugar Grove Animal Hospital is seeking a part-time Client Service Representative!

About Us:

At VCA Sugar Grove Animal Hospital we are committed to providing comprehensive, quality care for patients to enhance their well being and quality of life. We achieve this by having a compassionate, knowledgeable and professional staff, utilizing the latest technological advances and implementing the foremost medical practices.

Schedule:

Part-time opportunity

Job Summary:

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities:

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills:

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Requirements: Excellent oral and written communication skills.

Your Next Career Step Starts Here

Whether you're starting your veterinary career or looking for a hospital where you can grow, VCA Animal Hospitals is the place for you.

Location: 5043 Bancroft Ln, Greenwood, IN 46142

Benefits:

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com