Client Service Representative

VCA Animal Hospitals; Waukesha (WI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid vacation and sick time

401(k) with corporate match

Life and disability insurance

Job summary

VCA Associates in Pet Care Animal Hospital in Wisconsin is seeking a dedicated and friendly Full-Time Client Service Representative (CSR) to join our front desk team. You will be the first point of contact for clients and their pets, helping manage appointments and admissions with a welcoming, professional demeanor.

This role supports our veterinary team through administrative tasks, client education, and accurate record-keeping, while collaborating with the veterinary staff to keep the hospital

Qualifications

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service

Veterinary setting

Communication

Scheduling software

Animal care passion

Job description

Full-Time Client Service Representative (CSR) at VCA Associates in Pet Care Animal Hospital

Job Summary:

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities:

• Provide exceptional customer service in person, over the phone, and via email.

• Schedule appointments, manage patient check-ins/check-outs, and process payments.

• Educate clients on hospital services, wellness plans, and pet care.

• Maintain accurate patient records and handle administrative tasks efficiently.

• Assist in handling client concerns with professionalism and empathy.

• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills:

• Previous experience in a customer service or veterinary setting preferred.

• Strong communication and interpersonal skills.

• Proficiency with computer systems and scheduling software.

• Passion for animals and a commitment to client education.

Schedule: Full-time with rotating Saturdays.

Benefits of joining the VCA Aurora Team!

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Free mental wellness subscriptions
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Life, long and short term disability insurance included
• Paid parental leave
• Paid vacation and sick time
• 401(k) with corporate match

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.