Client Service Representative

Jobtailor; North Carolina; On-site; USD 36,000 - 48,000; Full time

Job summary

LabCorp is seeking a patient/customer service specialist to act as a liaison between LabCorp, customers, and patients. You will maintain understanding of lab operations and resolve routine requests using internal systems.

You will deliver a world-class customer experience, ensure HIPAA compliance, manage CRM data, and troubleshoot basic issues while coordinating with physicians offices, hospital labs, and internal teams.

Qualifications

• High School Diploma or GED equivalent.
• 1+ year(s) of experience in a customer service role.
• HIPAA-compliant, distraction-free workspace.
• Strong verbal and written communication with active listening skills.
• Ability to troubleshoot and resolve basic technical issues independently.
• Self-motivated and able to learn new processes and systems.

Responsibilities

• Act as a liaison between LabCorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Provide patient test results and technical information, including specimen requirements and test turnaround times.
• Investigate complex problems and provide resolutions.
• Deliver a world-class customer experience.
• Maintain accurate records and CRM data in compliance with HIPAA.

Skills

Customer Service

HIPAA Compliance

Microsoft Office Proficiency

Problem-Solving Skills

Technical Troubleshooting

Education

High School Diploma

GED Equivalent

Tools

Salesforce

Verint

LIS

Microsoft Office

VPN Device Management

Job description

• Act as a liaison between LabCorp, customers, and patients
• Maintain understanding of lab operations across departments
• Resolve routine requests using internal systems and procedures
• Communicate professionally with internal and external customers
• Clarify and confirm customer needs to provide solutions
• Meet productivity, quality, and service standards
• Identify root causes and help prevent recurring issues
• Research and resolve complex inquiries using databases
• Review test forms for accuracy and correct discrepancies according to standard operating procedures
• Support initiatives to improve customer satisfaction and performance
• Maintain accurate records and CRM data in compliance with HIPAA
• Troubleshoot basic technical issues to minimize disruptions
• Work with physician offices, hospital laboratories, patients, and internal customers
• Provide patient test results and technical information, including specimen requirements and test turnaround times
• Investigate complex problems and provide resolutions
• Deliver a world-class customer experience

Requirements

• High school diploma or GED equivalent
• 1 or more years of experience in a customer service role
• Reliable internet with a compatible provider and minimum 50 Mbps download speed
• HIPAA-compliant, distraction-free workspace
• 1+ years’ experience with software such as Microsoft Office, Verint, Salesforce, or LIS
• Strong computer skills, including multitasking across systems and typing proficiency
• Ability to troubleshoot and resolve basic technical issues independently
• Strong verbal and written communication with active listening skills
• Courteous with a strong customer service focus
• Organized with effective time management in a multitasking environment
• Self-motivated and able to learn and apply new processes and systems
• Strong critical thinking and problem-solving skills
• Ability to take ownership to ensure issue resolution
• Ability to collaborate effectively in a team-oriented environment
• Flexibility and responsiveness to changing priorities and workloads
• Professionalism in all customer interactions
• Ability to work Friday through Tuesday, 7:30 AM–4:00 PM Pacific Standard Time
• Certain ISPs may not support the required VPN device or device management tools

Core Competencies

Demonstrates strong customer service skills with the ability to communicate effectively and resolve inquiries while maintaining compliance with HIPAA. Proficient in multitasking and utilizing software tools to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

• Customer Service Experience
• HIPAA Compliance
• Microsoft Office Proficiency
• Problem-Solving Skills
• Technical Troubleshooting

ATS Optimization Keywords

Hard Skills

• Customer Service
• Technical Troubleshooting
• Typing Proficiency
• Multitasking
• Database Research
• Test Form Review
• Issue Resolution
• CRM Data Management
• Software Proficiency
• Critical Thinking

Soft Skills

• Effective Communication
• Active Listening
• Time Management
• Self-Motivation
• Professionalism

Certifications & Qualifications

• High School Diploma
• GED Equivalent

Industry Keywords

• Lab Operations
• Customer Satisfaction
• Service Standards
• Internal Systems
• Patient Test Results

Tools & Technologies

• Salesforce
• Verint
• LIS
• Microsoft Office
• VPN Device Management