Client Engagement Specialist

Jobtailor; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Job summary

TriCore Reference Laboratories in Albuquerque, NM is seeking a customer service professional to handle first-line support and inquiries from patients, physicians, and internal customers. You will work under supervision, applying iCARE guidelines and medical terminology knowledge.

The role requires HS diploma or equivalent, typing proficiency, and relevant lab experience or customer service background. Strong computer skills and ability to manage multiple applications are essential.

Qualifications

• Must have a high school diploma or equivalent.
• Typing test: average or better (4,000–5,999 keystrokes).
• Associate degree in related field preferred.
• Completion of a medical certificate training program is an advantage.
• Knowledge of laboratory tests and medical terminology is required.
• Proficient with multiple software applications after training.

Responsibilities

• Provide excellent customer service on all transactions.
• Communicate with customers including patients, physicians and internal teams.
• Respond to telephone, e-mail or written inquiries with exceptional service.
• Perform duties under general supervision.
• Demonstrate competency with various applications and websites after training.
• Provide first-level support on incoming calls using iCARE guidelines.

Skills

Customer Service

Typing Proficiency

Medical Terminology

Laboratory Tests Knowledge

Computer Skills

Education

High School Diploma or Equivalent

Associate Degree Preferred

Medical Certificate Training Program

Tools

Microsoft Office

Laboratory Information System (LIS)

Job description

• provide excellent customer service on all transactions
• communicate with customers including patients, physicians, providers, and internal customers
• ensure callers receive exceptional customer service when responding to telephone, e-mail or written inquiries
• perform all duties under general supervision
• show proficiency and have documented competency with various applications, websites and functions after training
• provide first-level support on incoming calls from internal and external customers using appropriate iCARE guidelines and skills taught in identified Customer Service training module

Requirements

• High school diploma or equivalent
• A grade of average on the alphanumeric typing test (4,000-5,999 keystrokes)
• associates degree in related field preferred
• completion of appropriate medical certificate training program
• knowledge of laboratory tests/medical terminology
• proficient computer skills and ability to use multiple applications simultaneously
• 6 months experience in a clinical laboratory or medical setting OR 6 months customer service experience for CES I
• 1 year relevant experience at TriCore OR 2 years relevant experience in a clinical laboratory or medical setting OR 3 years customer service experience for CES II
• 2 years relevant experience at TriCore OR 3 years relevant experience in a clinical laboratory or medical setting OR 4 years customer service experience for CES III

Core Competencies

Demonstrates proficiency in customer service, effectively communicating with patients, physicians, and internal customers while providing first-level support. Possesses knowledge of medical terminology and laboratory tests, along with strong computer skills to manage multiple applications.

Highest-signal resume keywords

• Customer Service Excellence
• Medical Terminology Knowledge
• Proficient Computer Skills
• Clinical Laboratory Experience
• Typing Proficiency

ATS Optimization Keywords

Hard Skills

• Customer Service
• Typing Proficiency
• Medical Terminology
• Laboratory Tests Knowledge
• Computer Skills

Soft Skills

• Communication Skills
• Interpersonal Skills

Certifications & Qualifications

• Medical Certificate Training Program

Industry Keywords

• Clinical Laboratory
• Healthcare
• Patient Interaction
• ICARE Guidelines