Hospital Program Call Center Representative

Jobtailor; Minnesota; On-site; USD 38,000 - 48,000; Full time

Job summary

Jobtailor in Minnesota seeks a customer service professional to handle physician calls with expert knowledge of services and programs. You will coordinate with internal teams to set best practices, handle complex situations, and utilize multiple software systems within a single call.

Strong communication, problem solving, and teamwork are essential, along with experience in healthcare environments and familiarity with medical terminology.

Qualifications

• Two to three years of customer service experience.
• Strong basic computer and keyboarding skills.
• Demonstrated excellent written, verbal and interpersonal communications skills.
• Demonstrates a pleasant telephone voice and helpful manner.
• Ability to work effectively with minimum supervision, while understanding role as part of a team.
• Must have strong interpersonal communication skills, including excellent problem solving and follow up skills.
• Proven strong analytical skills with ability to identify problems and initiate solutions.
• Forward-thinking approach, continually looking for ways to improve processes, tools and resources to best serve healthcare providers accessing the service, and the primary/secondary clients.
• Knowledge of general computer software, including Microsoft Office.

Responsibilities

• Responsible for answering telephone calls.
• Providing personalized seamless service to physician callers.
• Responding to inquiries with expert knowledge of physicians, services, and programs.
• Working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers.
• Prioritizing complex and emergent situations.
• Accessing 3-4 software systems within one call.
• Participating in staff training and acting as a resource for co-workers when necessary.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Problem solving

Tools

Microsoft Office

Infinity

E-Centaurus

Cerner

AMiON

Job description

• responsible for answering telephone calls
• providing personalized seamless service to physician callers
• responding to inquiries with expert knowledge of physicians, services, and programs
• working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers
• prioritizing complex and emergent situations
• accessing 3-4 software systems within one call
• participating in staff training and acting as a resource for co-workers when necessary

Requirements

• Two to three years of customer service experience.
• Strong basic computer and keyboarding skills.
• Demonstrated excellent written, verbal and interpersonal communications skills.
• Demonstrates a pleasant telephone voice and helpful manner.
• Ability to work effectively with minimum supervision, while understanding role as part of a team.
• Must have strong interpersonal communication skills, including excellent problem solving and follow up skills.
• Proven strong analytical skills with ability to identify problems and initiate solutions.
• Demonstrates a forward-thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare providers accessing the service, and the primary/secondary clients.
• Knowledge of general computer software, including Microsoft Office.
• Preferred Qualifications:
• Telephone-based customer service experience.
• Fluid knowledge of common medical and hospital terminology required.
• Experience working in a fast-paced healthcare environment, preferably including clinician interaction.
• Knowledge of specialty software, including Infinity, E-Centaurus, Cerner, and/or AMiON.

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a healthcare environment. Proficient in utilizing various software systems to enhance service delivery and improve processes for physician callers.

Highest-signal resume keywords

• Customer Service Experience
• Excellent Written Communication Skills
• Interpersonal Communication Skills
• Analytical Skills
• Knowledge of Medical Terminology

ATS Optimization Keywords

Hard Skills

• Basic Computer Skills
• Keyboarding Skills
• Problem Solving Skills
• Process Improvement
• Telephone-Based Customer Service

Soft Skills

• Interpersonal Skills
• Pleasant Telephone Voice
• Helpful Manner
• Ability to Work Independently
• Team Collaboration

Industry Keywords

• Healthcare Environment
• Physician Call Service
• Emergent Situations
• Staff Training
• Best Practices

Tools & Technologies

• Microsoft Office
• Infinity
• E-Centaurus
• Cerner
• AMiON