Client Service Representative

VCA Animal Hospitals; Palm Springs (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Paid vacation

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals in Palm Springs, CA is seeking a Client Service Representative to greet visitors, handle phones, check in patients, and manage appointments. You will explain fees, process payments, and educate clients on pet care while maintaining medical records and front desk duties.

The ideal candidate has at least one year of customer service experience, a high school diploma, excellent communication, and the ability to lift up to 40 pounds in a pet-friendly environment with occasional

Qualifications

• At least one year of proven experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people and awareness of others' reactions.
• Proven decision-making skills to choose the best action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work Saturdays.
• Ability to lift up to 40 lbs and work around pets.

Responsibilities

• Greeting visitors, answering telephones, and checking in patients.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Answering questions regarding products and services and pet care guidance.
• Managing medical records, charts, reports, and correspondence.
• Front desk duties and lobby maintenance.

Skills

Customer service

Communication

Multitasking

listening skills

Problem solving

Microsoft Office

Saturday shift

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

We are looking for teammates to join our Client Service Representative team. The ideal teammates would be team players, able to multitask, and provide a high level of client service to our wonderful clients and patients.

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and checking in patients.
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, vaccines, and flea & tick control)
• Managing medical records, charts, reports, and correspondence

HOSPITAL MAINTENANCE:

General cleaning of lobby, restroom, and front desk

QUALIFICATIONS:

• At least one year of proven experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work Saturdays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

SALARY: 18.00-21.00 per hour DOE

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com