Client Service Representative

VCA Animal Hospitals; Massachusetts; On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Competitive wage

Medical, Dental & Vision insurance

Generous employee pet care discounts

Paid parental leave

Job summary

A leading veterinary service provider in Massachusetts is searching for a part-time Client Service Representative. In this role, you will be the first point of contact for pet parents, providing compassionate service and scheduling appointments. Ideal candidates should have strong communication skills and experience in customer service. This position offers competitive wages and a supportive team environment.

Qualifications

• Experience in a customer service role, preferably in a veterinary setting.
• Strong communication skills to interact with pet owners.
• Ability to manage multiple tasks and maintain an organized work environment.

Responsibilities

• Greet visitors and assist clients with their needs.
• Schedule appointments and confirm them with clients.
• Handle payments and explain fees to clients.
• Educate clients on pet care and products.

Skills

Customer service

Communication

Organizational skills

Job description

Join to apply for the Client Service Representative role at VCA Animal Hospitals

2 weeks ago Be among the first 25 applicants

Join to apply for the Client Service Representative role at VCA Animal Hospitals

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Northborough Animal Hospital is seeking an Experienced Client Service Representative to join our team part time! We are proud to provide top quality medical services, wellness exams, preventative care, vaccines, diagnostic services, ultrasounds, spays, neuters, dental procedures, dermatology services and soft tissue surgeries to the community for over 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

Among the reasons to consider joining VCA Northborough

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities
  
  

VCA adds value to your compensation package with the following:

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave
  
  

Why We Need You

As the face of VCA Northborough, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
  
  

The salary range for this position is $15 - $18 / hour based on experience

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  General Business, Other, and Health Care Provider

• Industries

  Veterinary Services

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