Client Service Representative

VCA Animal Hospitals; Sterling (MA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Career development programs

Free mental health and wellness subscriptions

Competitive wage

Medical, dental & vision insurance

Generous pet care discounts

401(k)

Job summary

A veterinary healthcare provider in Sterling, MA is looking for a part-time Client Service Representative to join their dedicated team. The role involves creating a positive environment for clients and patients, handling scheduling and client inquiries, and maintaining medical records. A successful candidate will have a customer service background and excellent communication skills. The position offers competitive compensation and a robust benefits package including medical, dental, and pet care discounts, among others.

Qualifications

• Experience in customer service or client interaction preferred.
• Excellent communication skills are essential.
• Ability to handle stressful situations with calmness.

Responsibilities

• Greet visitors and manage client interactions.
• Schedule and confirm appointments efficiently.
• Manage medical records and hospital maintenance.

Skills

Customer service

Communication

Problem-solving

Job description

VCA Sterling Animal Hospital is seeking a part time Client Service Representative to join our full service hospital in beautiful Sterling, MA. We are a caring, close knit, team that truly values each person’s individual skill and personality. We are proud to promote and cultivate a supportive and collaborative culture and we are seeking a like‑minded professional to join the team! There’s something special about you and we are excited to learn more!

Why Join the VCA Sterling Family?

We are passionate about supporting client service representatives and are committed to your personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a client service career has to offer.

Benefits

• Access to the people and financial resources of a large veterinary community
• Career development programs
• Opportunities to give back through strong shelter partnerships and VCA Charities
• Free mental health and wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Generous pet care discounts
• Life, long and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)
• Full-time and Part‑time positions available

Why We Want You!

As a member of the VCA Sterling team, you will support technician and doctor teams by creating a positive, low‑stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient.

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Apply today!

We value your time, and that is why we have a very quick and easy application process. Apply today on our mobile‑friendly application. We look forward to speaking with you!

Location: 4 Clinton Rd, Sterling, MA 01564

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.