Client Service Representative

VCA Animal Hospitals; Fairhaven (MA); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation and sick time

Employee discounts

Life insurance

Job summary

VCA Capeway Animal Hospital is seeking an energetic Client Service Representative to join our seven‑doctor small animal practice in Fairhaven, MA. The CSR greets clients, checks in patients, answers phones, schedules appointments, and supports the team with compassionate care for pets and their families.

We offer a full‑time schedule of 35–40 hours per week on a 4‑day week, with rotating Saturdays. This role is primarily a closing shift, with early mornings and long days on Mondays, Tuesdays,

Responsibilities

• Greeting clients as they arrive
• Checking patients in and out
• Answering a multi‑line phone system professionally
• Scheduling appointments and managing calendars
• Preparing medications as needed
• Liaising between clients and doctors
• Confirming appointments and relaying basic lab results
• Responding to texts and emails from clients
• Handing out treats and showing compassion to our furry patients

Job description

Seeking a Client Service Representative!

Location: 171 Bridge Street, Fairhaven, MA 02719

Are you an animal lover? Do you enjoy helping others? Is fast‑paced the only pace you know? If this sounds like you, and you enjoy working within a knowledgeable, fun‑loving, professional team, then we may be the perfect fit!

We are seeking a friendly, energetic, up‑beat addition to the VCA Capeway Animal Hospital's Client Service Representative team! The Client Service Representative (CSR) serves as the face of the hospital. The CSR is responsible for greeting clients, offering refreshments, checking patients in, answering a multi‑line phone system in a professional manner, scheduling appointments, preparing medications, and serving as a liaison between clients and doctors. Other duties include confirming appointments, relaying basic lab results, responding to text messages and emails, and handing out treats and showing compassion to our furry patients.

This position is full‑time, 35–40 hours per week, and follows a 4‑day work week. Scheduled workdays include Mondays, Tuesdays, Thursdays, Fridays, and every other Saturday. When you are scheduled to work a Saturday, you will receive an additional weekday off during that week.

This is primarily a closing shift. On Mondays, Tuesdays, and Thursdays, the shift typically starts at 9:00am and ends around 7:30pm. Friday start times vary and are typically 7:20am, 7:45am, or 8am, with an expected end time around 6:00pm. Saturday shifts generally run from 7:45am to approximately 4pm.

Now a little bit about us! We are a seven‑doctor small animal practice located in Fairhaven, MA that has served the area for over 50 years. We strive to provide the highest‑quality veterinary medicine and outstanding customer service. We consider our clients to be our friends as well as customers, and we are committed to serving their pets with the same genuine concern, care, and gentleness that we would our own pets.

Why Join the VCA Capeway Family?

We are passionate about supporting our veterinary assistants and technicians and are committed to your continuing education and personal career development. At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the patients you serve.

Benefits

• Access to the people and financial resources of a large veterinary community
• Growth & leadership opportunities
• Career development programs
• Veterinary Technology degree tuition support and scholarships
• Medical, dental & vision insurance
• Generous hospital discounts and product discounts
• Employer‑paid life, long‑ and short‑term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Referral bonuses
• Competitive wage
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Full‑time and Part‑time positions available

Benefits: Competitive compensation, comprehensive benefits package, including medical, dental, vision, paid vacation/sick days, 401(k), generous employee pet discounts and more.

Why We Want You?

As a member of the VCA Capeway team, you will help create and maintain a positive, low‑stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient.

The salary range for this position is $16 – $23.51 / hour.

Ready to grow with a collaborative and supportive team? Apply now—We look forward to hearing from you!

If you are a current associate, please apply through our internal career site. Log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.