Client Services Representative

NVA General Practice; Lombard (IL); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Uniform Allowance

PTO

Employee Pet Discount

Medical/Dental/Vision

Short/Long Term Disability

Life Insurance

Job summary

NVA General Practice is seeking a Client Services Representative who excels in providing excellent client service while supporting veterinary operations. Responsibilities include managing phone calls, scheduling, and ensuring a welcoming environment for clients and patients. The ideal candidate should display strong communication skills and a basic understanding of veterinary terms.

Qualifications

• Strong foundational understanding of basic responsibilities.
• Ability to manage communication and multitasking effectively.

Responsibilities

• Exceed client expectations through outstanding service.
• Answer phone calls, schedule appointments, and maintain client information.
• Handle payments and emergency patient triage.

Skills

Multi Task

Payment Handling

Telephone Skills

Client Communication Skills

Veterinary Knowledge

Computer Skills

Tools

Cornerstone

Job description

Join to apply for the Client Services Representative role at NVA General Practice

Join to apply for the Client Services Representative role at NVA General Practice

Carriage Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a client service Representative is to exceed client’s expectations for outstanding client service while maintaining hospital standards and positive patient advocacy.

Our CSR's daily duties include but not limited to; answering phone calls, scheduling appointments for a wide variety of services, maintaining accurate client and patient information, collecting payments, emergency patient triage, lobby upkeep, and addressing client questions or concerns.

We are looking for those who strive to make a difference in the lives of our patients, as well as our clients! Working well on a team is a must, as every department in our hospital collaborates together to ensure the client/patient experience is one of a kind. Our hospital operates like a family. Our hospital excels on maintaining a welcoming environment where employees from every department can openly ask questions and receive support and encouragement.

Requirements

You must have a strong foundational understanding and can perform the basic responsibilities including (but not limited to):

• Multi Task
• Payment Handling
• Telephone Skills
• Client Communication Skills
• Veterinary Knowledge
• Computer Skills-Knowledge of Cornerstone is a plus!
  
  

Hours of Operation

• Mon – Fri (8:00am – 6:00pm)
• Saturday (8:00am - 2:00pm)
• Closed Sundays
  
  

Benefits

• Uniform Allowance
• PTO
• Employee Pet Discount
• Medical/Dental/Vision
• Short/Long Term Disability
• Life Insurance
• The base hourly range for this position is $15-$18. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
  
  

For more Information about our hospital, please visit www.carriagevet.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Veterinary Services

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