Client Service Representative l

COVE Animal Health; Harmonville (PA); On-site; USD 20,000 - 29,000; Full time

Job summary

Hickory Veterinary & Specialty Hospital in Plymouth Meeting, PA, is seeking a Client Service Representative to greet clients, differentiate routine from emergency cases, schedule appointments, and enter data into our system.

This full-time CSR role requires a high-school diploma, strong English, and a friendly, patient manner. If you enjoy helping pets and families, thrive in a busy environment, and value teamwork, apply today.

Qualifications

• High-school diploma or equivalent.
• Experience in customer service, veterinary experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet clients on the phone and in person and differentiate routine from emergency cases.
• Schedule appointments and enter client/patient data into the system.
• Maintain medical records in accordance with procedures.
• Work in the business office in Norristown, PA.

Skills

Customer service

Communication

Conflict resolution

Teamwork

Education

High-school diploma

Job description

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Deliver Exceptional Care, Support Our Clients, and Grow Your Career — Join Hickory Veterinary & Specialty Hospital as a Client Service Representative!

Are you a people-person who thrives on making connections, solving problems, and supporting both pets and their families? At Hickory Veterinary & Specialty Hospital, we’re seeking Client Service Representatives (CSRs) to be the welcoming face of our emergency and specialty hospital.

Our Mission

For over six decades, Hickory Veterinary & Specialty Hospital has provided exceptional care to pets and their families. Our mission is to deliver compassionate, high-quality service while supporting our clients and veterinary teams through every step of their pet’s journey. As a CSR, you’ll play a vital role in creating positive experiences for clients while helping pets receive the care they need.

Who We Are

Located in Plymouth Meeting, PA, Hickory Veterinary & Specialty Hospital is a multi-service facility offering general practice, 24/7 emergency care, and specialty services including internal medicine, surgery, cardiology, and more. We also provide boarding, daycare, grooming, and rehabilitation.

We’re known for our dedication to client relationships, our high standard of medicine, and our team-first culture where everyone’s voice matters.

What You’ll Do

As a CSR, you are responsible for greeting clients on the phone, differentiating routine cases from emergency cases; scheduling appointments; entering client and patient data into the computer; and ensuring medical records are maintained appropriately and as per procedure.

CSR’s should expect to spend nearly all their workdays in our business office (Norristown, PA). The position requires the completion of a high-school degree or further education, competence in the English language, patience, and a pleasant manner. Ideally, newly hired CSR’s will possess computer skills and have had animal/veterinary and customer service work experience.

Available Full-Time Schedules:

Monday-Friday 8am-4pm

Monday-Friday 10am-6pm

Compensation

• Starting at $18.00

What’s in It for You?

At Hickory Veterinary & Specialty Hospital, we take care of our team in the same way we care for our patients—wholeheartedly. We offer:

• Supportive culture with social events & team-building activities
• Competitive paid time off & holiday pay
• 401(k) plan with a strong employer match

We know changing jobs can be a big step. We treat every interview as confidential, and if you’d prefer an informal conversation first, we’re happy to do that. We genuinely love what we do and welcome the chance to share our passion with you!

We’re seeking a Client Service Representative who is organized, friendly, and motivated by meaningful work. You likely have:

Experienced in customer service (veterinary, medical, pet care, or hospitality preferred)

Comfortable multitasking in a busy, high-energy environment

Skilled in communication and conflict resolution

Compassionate, empathetic, and team-oriented

Excited to learn and grow within a supportive hospital setting