Client Service Representative

Pet Services of Washington, P.S.; Woodbridge (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Pet care discounts

Paid vacation

Job summary

Pet Services of Washington, P.S. seeks a friendly veterinary receptionist to welcome clients and their pets, help them check in, and guide them to exam rooms. You will handle scheduling, answer questions about services, and process payments with accuracy.

The role requires excellent listening and communication, compassion for animals and people, and the ability to work evenings and weekends. You will also assist with basic client education on preventive care and maintain orderly medical records.

Qualifications

• One year veterinary reception experience.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people
• Proven decision-making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem-solving.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Responsibilities

• Greet visitors, assist clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services and educate clients on general animal care.
• Manage medical records, charts, reports and correspondence.

Skills

Customer service

Communication

Compassion for pets

Decision making

Problem solving

Listening

Work hours flexibility

Physical stamina

Education

High School Diploma/GED

Job description

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of veterinary reception experience.
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people-as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

• We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
• Hourly pay between $16 - $20 depending on experience, qualifications, and availability.
• Candidates must be available for multiple shifts, have weekend and holiday availability.
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.