Client Service Representative

VCA Animal Hospitals, Inc; Cape Coral (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team in a busy animal hospital.

The role focuses on delivering exceptional client service forpet owners and their companions, handling phone and in-person interactions, and supporting the medical team with patient flow and records. The position emphasizes a professional, friendly demeanor, strong communication, accuracy in documentation, and a commitment to providing high-quality pet care in a team

Qualifications

• Customer service experience in a fast paced environment.
• Strong communication and interpersonal skills.
• Professional demeanor and ability to multi-task.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients and prospective clients.
• Present and explain fees, including processing payments.
• Recommend and explain products and services, including prescriptions.
• Answer questions about products/services and educate on general pet care.
• Manage medical records, charts, reports, and correspondence.
• Maintain a clean, organized hospital environment inside and outside the facility.

Skills

Customer service experience

Communication skills

Professionalism

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com