Client Service Representative

Aleron; Boston (MA); Híbrido; USD 27.000 - 39.000; Jornada completa

Descripción de la vacante

Acara Solutions in Boston, MA is seeking a detail-oriented Client Service Representative for a hybrid, entry-level role. This temp-to-perm position starts with a 6-month contract and involves supporting day-to-day client custody operations, answering inquiries, and upholding high service standards.

You will work 40 hours/week in a collaborative environment that values transparency and accountability, with opportunities to grow within a global workforce solutions leader serving multiple

Formación

• Bachelor's Degree required.
• 2+ years of experience in service metrics and operational activities.

Responsabilidades

• Respond to client inquiries related to custody operations and ensure timely resolutions.
• Collaborate with internal teams to prioritize client needs and deliverables.
• Utilize internal platforms to manage requests and introduce digital solutions.
• Monitor service performance metrics and complete monthly reporting.
• Support senior colleagues with client conversions, data analysis, and audits.

Conocimientos

Customer service metrics

Educación

Bachelor's Degree (BA/BS)

Descripción del empleo

Job Title: Client Service Representative

Location: Boston, MA (Hybrid)

Employment Type: Temp to perm (6 months)

Industry: Investment Banking

Compensation: $24.00/hr.

Schedule: 40 hours/week

About the Opportunity

• We're seeking a detail-oriented and customer-focused Client Service Representative to join a dynamic team in an entry-level capacity.


• In this role, you'll support day-to-day client custody operations, respond to client inquiries, and help ensure a high standard of service delivery.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.


• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.


• People-first environment that encourages employees to bring their authentic selves to work.


• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Respond to client inquiries related to custody operations, ensuring timely and effective resolution of requests.


• Collaborate with internal departments to prioritize client needs, coordinate deliverables, and maintain strong service standards.


• Utilize internal technology platforms and automation tools to manage client requests and introduce clients to new digital solutions.


• Monitor client service performance, maintain relevant metrics, and complete monthly reporting requirements.


• Support senior team members with client conversions, reporting, data analysis, audits, and team-based projects.

Job Requirements

What You'll Bring

• Bachelor's Degree (BA/BS).


• 2+ years of experience in service metrics and operational activities.

Additional Information

• Upon offer of employment, the individual will be subject to a background check.

Applicants for this position must be legally authorized to work in the United States.

This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer.

Race/Color/Gender/Religion/National Origin/Disability/Veteran.