Client Service Specialist - Custody Ops (Hybrid, Boston)

Aleron; Boston (MA); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Acara Solutions in Boston, MA is seeking a detail-oriented Client Service Representative for a hybrid, entry-level role. This temp-to-perm position starts with a 6-month contract and involves supporting day-to-day client custody operations, answering inquiries, and upholding high service standards.

You will work 40 hours/week in a collaborative environment that values transparency and accountability, with opportunities to grow within a global workforce solutions leader serving multiple

Qualifications

• Bachelor's Degree required.
• 2+ years of experience in service metrics and operational activities.

Responsibilities

• Respond to client inquiries related to custody operations and ensure timely resolutions.
• Collaborate with internal teams to prioritize client needs and deliverables.
• Utilize internal platforms to manage requests and introduce digital solutions.
• Monitor service performance metrics and complete monthly reporting.
• Support senior colleagues with client conversions, data analysis, and audits.

Skills

Customer service metrics

Education

Bachelor's Degree (BA/BS)

Job description

Acara Solutions in Boston, MA is seeking a detail-oriented Client Service Representative for a hybrid, entry-level role. This temp-to-perm position starts with a 6-month contract and involves supporting day-to-day client custody operations, answering inquiries, and upholding high service standards.

You will work 40 hours/week in a collaborative environment that values transparency and accountability, with opportunities to grow within a global workforce solutions leader serving multiple