Client Service Representative

Hickory Veterinary and Specialty Hospital; Ambler (Montgomery County); On-site; USD 20,000 - 29,000; Full time

Job summary

Hickory Veterinary Primary Care in Ambler, PA is seeking a Client Service Representative. This full-time role requires experience with animals and strong client interaction skills to support daily front-desk operations.

You will handle client inquiries, schedule appointments, and coordinate services with a caring, team-oriented approach. Compensation starts at $18.00 per hour, with opportunities to grow within our patient-centered hospital.

Qualifications

• Experience working with animals in veterinary or animal-care settings.
• Excellent verbal and written communication skills.
• Ability to handle questions and emotional situations with patience and compassion.
• Strong organization and ability to juggle multiple priorities.
• Problem-solving mindset and willingness to help.
• Dependable, proactive, able to work independently and in a team.
• Comfortable discussing pets and veterinary services with clients.
• Veterinary, medical, customer service, or administrative experience is a plus.

Skills

Animal care experience

Communication skills

Patience and empathy

Organizational skills

Problem solving

Teamwork

Pet care discussion confidence

Job description

Client Service Representative - Hickory Veterinary Primary Care

Ambler, PA | Full Time

Schedule: Monday 8 am - 5 pm, Tuesday 8 am - 7 pm, Thursday 8 am - 7 pm, Saturday 8 am - 1 pm

Compensation: Starting at $18.00/hour

You’ll Thrive Here If You

• Have professional experience working with animals — this is required. Examples include experience in a veterinary hospital, pet store, doggy daycare, grooming facility, kennel, animal shelter, zoo, or similar animal-care environment.
• Have excellent verbal and written communication skills and genuinely enjoy interacting with people
• Are confident handling questions, concerns, and emotional situations with patience and compassion
• Can stay organized and composed while juggling multiple priorities in a fast-paced hospital
• Enjoy problem-solving and finding ways to help
• Are dependable, proactive, and able to work both independently and as part of a team
• Are comfortable discussing pets, veterinary services, and client needs with confidence and professionalism
• Veterinary, medical, customer service, or administrative experience is a plus.

Why Hickory?

For more than six decades, Hickory Veterinary Primary Care has been dedicated to providing exceptional care to pets and their families. Our multi-service hospital offers general practice, 24/7 emergency care, and specialty services including internal medicine, surgery, cardiology, and more.

We believe great patient care starts with a great team. We offer:

• Supportive, team-focused culture
• Social events and team-building activities
• Competitive paid time off and holiday pay
• 401(k) with a strong employer match
• Opportunities to learn and grow within a veterinary hospital environment

Hickory Veterinary Primary Care /COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.