Client Service Associate: Tax Prep & Career Growth

Jackson Hewitt Tax Service Inc.; Decatur (TX); Vor Ort; USD 19.000 - 32.000; Vollzeit

Benefits dieser Stelle

Wellness resources

401(k)

401(k) matching

Company parties

Employee discounts

Flexible schedule

Free tax preparation training

PTIN registration

Free continuing tax education

Enrolled Agent materials and testing

Discounted Friends and Family tax rets

Zusammenfassung

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the friendly face for our tax offices, delivering exceptional client experiences and essential support. You will engage with clients, confirm appointments, and help during busy wait times.

You will learn to answer questions about taxes, assist with tax return preparation, and help walk clients through the tax interview process. We welcome candidates from all work backgrounds and experience levels and offer a supportive,

Qualifikationen

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Aufgaben

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Prepare tax returns.
• Distribute marketing materials.
• Keep clients engaged during wait times.
• Explain taxes and walk clients through the tax interview process.

Kenntnisse

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Troubleshooting

Customer service

Willingness to learn

Jobbeschreibung

Jackson Hewitt Tax Service Inc. is seeking a Client Service Associate to be the friendly face for our tax offices, delivering exceptional client experiences and essential support. You will engage with clients, confirm appointments, and help during busy wait times.

You will learn to answer questions about taxes, assist with tax return preparation, and help walk clients through the tax interview process. We welcome candidates from all work backgrounds and experience levels and offer a supportive,