Client Service & Operations Associate

Russell Tobin; New York (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health and dental insurance

Vision and supplementary coverage

401(k) retirement savings

Life and disability insurance

Employee assistance program

Job summary

Russell Tobin in New York hires a Client Service & Operations Associate to support client projects by sourcing and coordinating industry experts, managing timelines, and ensuring high-quality delivery. The role requires a Bachelor's degree with a GPA of 3.5 or higher and 6–18 months of professional experience, plus strong communication and leadership abilities.

You will engage experts, assess fit, and collaborate with global teams in a fast-paced environment, contributing to successful client

Qualifications

• Bachelor's degree with GPA ≥ 3.5 from an accredited institution.
• 6–18 months of professional experience; internships count.
• Strong leadership and communication skills.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Identify, source, and engage industry experts based on client requirements.
• Connect with experts to assess experience, availability, and suitability for client projects.
• Coordinate expert consultations and manage project timelines.
• Handle multiple projects while ensuring timely, high-quality delivery.
• Decide expert selection, outreach strategies, and scheduling.
• Collaborate with global teams to meet client expectations.

Skills

Verbal communication

Written communication

Problem-solving

Accountability

Leadership

Education

Bachelor's degree with GPA 3.5+

Job description

Our client, an Information Services, is looking to hire a Client Service & Operations Associate in New York, NY.

What You'll Do

• Identify, source, and engage industry experts based on client requirements.
• Connect with experts to understand their experience, availability, and suitability for client projects.
• Coordinate expert consultations and manage project timelines.
• Handle multiple projects simultaneously while ensuring timely and high-quality delivery.
• Make decisions on expert selection, outreach strategies, and scheduling.
• Collaborate with global teams to meet client expectations.

What We're Looking For

• Bachelor's degree from an accredited institution with a minimum GPA of 3.5.
• 6–18 months of professional experience. Internships and experience involving client engagement or problem-solving are a plus.
• Strong academic, extracurricular, athletic, or professional leadership experience.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, results-driven environment.
• Strong problem-solving skills, initiative, and accountability.
• Resilience, adaptability, and a goal-oriented mindset.
• Fluency in English; additional languages are a plus.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.