Client Service Manager

Unisys; Center Square (PA); Remote; USD 90,000 - 120,000; Full time

Job summary

Unisys is seeking a Client Service Manager to provide leadership and cross-location guidance for Field Engineering teams. The role focuses on end-to-end issue resolution, proactive monitoring of hardware/software availability, and coordinating procurement to meet client requirements.

You will act as a bridge among clients, end-users, and technical teams, helping establish effective processes, prioritizing work, and allocating resources.

Qualifications

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience
• 0-2 years’ leadership experience
• MUST BE LOCATED IN EAST COAST TIME ZONE

Responsibilities

• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware/software upgrades
• Ensures provision of end-to-end support to address identified and potential issues
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management
• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact
• Manages procurement-related activity to ensure on time delivery and response to client requirements
• Acts as liaison between clients, end-users and technical teams
• Assists supervisors and team members in the determination of appropriate process, policies or procedures
• Establishes overall work processes and priorities
• Allocates people, budgets and resources

Job description

## Client Service ManagerApply: Remote, PA, United States of America: Blue Bell, PA, United States of America: Posted Today: REQ576787**What success looks like in this role:**• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.• Ensures provision of end-to-end support to address identified and potential issues.• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.• Manages procurement-related activity to ensure on time delivery and response to client requirements.• Acts as liaison between clients, end-users and technical teams.• Assists supervisors and team members in the determination of appropriate process, policies or procedures.• Establishes overall work processes and priorities.• Allocates people, budgets and resources.**You will be successful in this role if you have:**BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience 0-2 years’ leadership experience \\*\\*MUST BE LOCATED IN EAST COAST TIME ZONE\\*\\*This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.### About UsUnisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.