Client Service Manager

United Business Bank; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Disability insurance

Paid time off

Job summary

United Business Bank is seeking an experienced Client Service Manager for our Los Angeles office. The role focuses on day-to-day branch leadership, operations, and exceptional client service within a retail banking environment.

The CSM leads staff, manages teller operations, deposits, and new accounts while ensuring compliance with policies and regulatory requirements. A minimum of 3+ years in retail or branch banking and prior leadership experience are required.

Qualifications

• Three or more years of retail or branch banking experience.
• Prior leadership or people-management experience preferred.
• Experience with teller operations and consumer and business deposit accounts.
• Strong knowledge of branch banking operations, teller functions, and deposits.
• Working knowledge of banking regulations and operational controls.

Responsibilities

• Lead day-to-day operations of an assigned branch and ensure compliance with policies.
• Develop team, manage staffing, coaching, and employee development.
• Support client relationships and ensure exceptional service delivery.
• Oversee deposit, teller, new accounts and other branch activities efficiently.
• Balance branch profitability with regulatory adherence and risk controls.

Skills

Leadership / people mgmt

Client service & relationship mgmt

Branch banking operations

Regulatory compliance

Staffing & workflow mgmt

Communication skills

Problem solving / judgment

Confidentiality handling

MS Office / bank systems

Education

High school diploma or equivalent

Associate or bachelor's degree in business/finance

3+ years of branch banking experience

Leadership or people-management experience

Job description

United Business Bank is looking for an experienced Client Service Manager (Branch Service/Branch Operations Manager) for our Los Angeles Office - Retail Bank Management Experience is required.

POSITION PURPOSE

The Client Service Manager (CSM) is responsible for the day-to-day leadership and operation of an assigned branch. This position ensures effective branch operations, exceptional client service, appropriate staffing, employee development, and compliance with Bank policies, procedures, and regulatory requirements. The CSM leads and develops branch personnel, manages operational performance, branch profitability, supports client relationships, and ensures deposit, teller, new accounts, and other branch activities are performed accurately and efficiently.

QUALIFICATIONS

Education & Certification(s) Required:

• High school diploma or equivalent required.
• Associate or bachelor's degree in business, finance, or related field preferred.
• Equivalent combination of education and relevant banking experience may be considered.

Education Required:

• Three (3) or more years of progressively responsible retail or branch banking experience.
• Prior leadership, supervisory, or people-management experience preferred.
• Experience with teller operations and consumer and business deposit accounts.

Skills/Abilities:

• Strong knowledge of branch banking operations, teller functions, and consumer and business deposit products.
• Working knowledge of applicable banking regulations, operational controls, and standard banking practices.
• Demonstrated leadership, coaching, and employee-development skills.
• Strong client service and relationship-management skills.
• Ability to manage branch operations, staffing priorities, workflow, and competing deadlines.
• Sound judgment and problem-solving skills with the ability to appropriately resolve or elevate operational and personnel matters.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and appropriately handle sensitive client and employee information.
• Proficiency with Microsoft Office and the ability to learn and effectively utilize Bank systems and platforms.

Hiring Salary Range: $70,304 to $90,000.

About us...

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states.

We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.