Client Service Manager

United Business Bank; Tukwila (WA); On-site; USD 81,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k With Matching Contributions

Paid Time Off accured vacation and 11.

Flexible Spending Accounts

Employee Assistance Program

Free checking and savings accounts

Job summary

United Business Bank is seeking a Client Service Manager to lead a branch onsite, oversee daily operations, staffing, and compliance, and ensure excellent client service across all activities.

You will drive branch profitability, support new accounts and teller operations, develop staff, maintain regulatory standards, and partner with leadership to sustain growth and service quality. This is an equal opportunity employer.

Qualifications

• High school graduate or equivalent.
• Knowledge of Teller, New Account and Operations procedures.
• Previous management experience with a minimum of 3 years bank experience.
• Experience in banking regulations and standard banking practices.

Responsibilities

• Lead day-to-day branch operations and ensure compliance with bank policies.
• Manage staffing, employee development and branch profitability.
• Support client relationships and ensure accurate deposit, teller and new account activities.
• Provide exceptional client service and maintain regulatory standards.

Skills

Communication skills

Client service

Professional appearance

Mathematical ability

Education

High school diploma

Tools

Microsoft Office

Job description

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.

About United Business Bank

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

About the Position...

The Client Service Manager (CSM) is an onsite position and does not have remote opportunities.

The Client Service Manager (CSM) is responsible for the day-to-day leadership and operation of an assigned branch. This position ensures effective branch operations, exceptional client service, appropriate staffing, employee development, and compliance with Bank policies, procedures, and regulatory requirements. The CSM leads and develops branch personnel, manages operational performance, branch profitability, supports client relationships, and ensures deposit, teller, new accounts, and other branch activities are performed accurately and efficiently.

Qualifications

About You...
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:

Education/Certification: High school graduate or equivalent.

Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.

Experience Required: Previous management experience and a minimum of 3 years bank experience in banking.

Skills/Abilities:

• Excellent communication skills.
• Excellent client service skills.
• Professional appearance, dress and attitude.
• Excellent math skills.
• Ability to use Microsoft Office software package.

Compensation

Hiring Salary Range: $81,000 to $90,000.

This compensation information is United Business Bank's good-faith estimate and is provided pursuant to Washington's Equal Pay and Opportunities Act. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The base pay and target incentive (if applicable) will be finalized at offer.

Benefits

• Medical, Dental, Vision Insurance at a shared premium cost.
• 401k With Matching Contributions.
• Paid Time Off accrued vacation and sick time, 1 float day, 11 paid holidays.
• Flexible Spending Accounts Healthcare, Dependent Care, Transit & Parking Options.
• Employee Assistance Program, 100% employer cost.
• Employees are offered a free checking and savings account, plus free orders of personal size checks.

Application window is anticipated to close October 16, 2026.

Location: Onsite, no remote

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.