Client Service Manager I

United Business Bank; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

United Business Bank is seeking a Client Service Manager I to lead onsite branch operations, including Teller and New Account duties, ensuring accuracy and adherence to policy.

The role emphasizes cross-selling, staff training, and exceptional client service. You will work with Relationship Managers and senior administration to resolve issues, manage reports, and support budget adherence. This onsite position offers growth within a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Knowledge of Teller, New Account and Operations procedures.
• Minimum 3 years banking experience; prior management experience preferred.
• Excellent communication and client service skills; professional appearance.
• Strong math skills and proficiency with Microsoft Office.

Responsibilities

• Oversee branch operations including Teller, New Account and background tasks within policy and budget.
• Provide training and support to staff; encourage cross-selling of bank products.
• Assist Relationship Managers with outreach to businesses and clients as time permits.
• Review management reports, handle daily callbacks, and resolve processing issues.
• Assist Regional Branch Administration and Operations Administrator with duties as requested.

Skills

Communication skills

Client service

Math skills

Professional appearance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.About United Business BankWe are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.About the Position...The Client Service Manager I (CSM I) is an onsite position and does not have remote opportunities.The Client Service Manager I (CSM I) is responsible for providing and managing the efficient, effective and accurate performance of all the Operations Functions of the branch including Teller functions, New Account functions and background operations tasks and duties. The CSM I is responsible for ensuring that all tasks and responsibilities are handled within bank policies and procedures at all times. The incumbent is also responsible for maintaining expenses and losses as defined within the annual budget, as well as to encourage non-interest income whenever possible. The CSM I is also responsible for actively cross-selling Bank products and services and to provide training and support to the staff in their cross-selling efforts. The incumbent is encouraged to assist the Client Relationship Managers with outside calls to selected businesses and current clients when time permits. The incumbent also performs a variety of daily tasks including the review of management reports and daily callback, processing insufficient funds and overdraft accounts, solving problems associated with item and data processing, and assisting the Regional Branch Administration, Director of Branch Administration and the Operations Administrator with duties and projects as requested. The CSM I will ensure that clients are served promptly, courteously, efficiently and professionally at all times, and for ensuring that all direct reports are trained in their assigned duties and responsibilities. The incumbent is also responsible for reporting any and all losses to the Chief Operating Officer immediately. The CSM I performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines.About You...You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:Education/Certification: High school graduate or equivalent.Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.Experience Required: Previous management experience and a minimum of 3 years bank experience in banking.Skills/Abilities:Excellent communication skills.Excellent client service skills.Professional appearance, dress and attitude.Excellent math skills.Ability to use Microsoft Office software package.Location: Onsite, no remoteWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.