Client Service Manager

United Business Bank Career; Seattle (WA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

PTO & Holidays

Flexible Spending Accounts

Employee Assistance Program

Free Checking/Savings

Free Checks

Job summary

United Business Bank is seeking a Client Service Manager to lead day-to-day branch operations in Tukwila, WA. The role emphasizes exceptional client service, staffing, development, and regulatory compliance.

You will supervise branch personnel, manage operations and profitability, support client relationships, and ensure accurate processing of deposits, tellers, and new accounts. A high school diploma, 3+ years banking experience, and strong communication are required.

Qualifications

• Education/Certification: High school graduate or equivalent.
• Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.
• Experience Required: 3+ years banking; previous management experience.

Responsibilities

• Lead day-to-day branch operations onsite.
• Ensure exceptional client service and appropriate staffing.
• Develop employees and ensure regulatory compliance.
• Manage branch profitability and deposit/teller/new accounts activities.
• Support client relationships and operate branch activities accurately.

Skills

Excellent communication

Excellent client service

Professional appearance

Excellent math skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Details: Level: Management, Job Location: Tukwila 15 - Seattle, WA 98168, Position Type: Full Time, Salary Range: $80,168.40 - $95,000.00 Salary, Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.

About United Business Bank

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

About the Position...

The Client Service Manager (CSM) is an onsite position and does not have remote opportunities.

The Client Service Manager (CSM) is responsible for the day-to-day leadership and operation of an assigned branch. This position ensures effective branch operations, exceptional client service, appropriate staffing, employee development, and compliance with Bank policies, procedures, and regulatory requirements. The CSM leads and develops branch personnel, manages operational performance, branch profitability, supports client relationships, and ensures deposit, teller, new accounts, and other branch activities are performed accurately and efficiently.

Qualifications: About You...

• Education/Certification: High school graduate or equivalent.
• Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking regulations and standard banking practices.
• Experience Required: Previous management experience and a minimum of 3 years bank experience in banking.

Skills/Abilities:

• Excellent communication skills.
• Excellent client service skills.
• Professional appearance, dress and attitude.
• Excellent math skills.
• Ability to use Microsoft Office software package.

Compensation

Hiring Salary Range: $80,168.40 to $90,000.

This compensation information is United Business Bank's good-faith estimate and is provided pursuant to Washington's Equal Pay and Opportunities Act. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The base pay and target incentive (if applicable) will be finalized at offer.

Benefits

• Medical, Dental, Vision Insurance at a shared premium cost.
• 401k With Matching Contributions.
• Paid Time Off accrued vacation and sick time, 1 float day, 11 paid holidays.
• Flexible Spending Accounts Healthcare, Dependent Care, Transit & Parking Options.
• Employee Assistance Program, 100% employer cost.
• Employees are offered a free checking and savingsaccount, plus free orders of personal size checks.

Application window is anticipated to close October 16, 2026.

Location

Onsite, no remote

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.