Branch Operations Supervisor Associate - Los Angeles, CA

California Bank & Trust; Los Angeles (CA); On-site; USD 73,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) plan

Tuition reimbursement

Paid time off

Job summary

California Bank & Trust in Los Angeles is seeking a Branch Operations Supervisor Associate to deliver top-tier customer service and oversee daily branch activities. The role supports branches across Los Angeles and surrounding areas, with responsibilities including opening/closing, daily reports, and staff supervision.

The ideal candidate has at least 4 years in branch banking, strong leadership and communication skills, and a solid understanding of banking products and regulations.

Qualifications

• At least 4 years of branch banking experience, including senior teller and intermediate new accounts.
• Ability to lead a team and handle multiple branch responsibilities.
• Knowledge of banking regulations, processes, and products.
• Strong communication skills, both verbal and written.

Responsibilities

• Open and close the branch, process daily reports, and provide approvals.
• Manage day-to-day branch operations, including teller and new accounts duties.
• Resolve client service concerns and complex complaints.
• Provide leadership and supervision to branch staff.
• Occasionally support back-office departments or special projects.
• Train staff on proper banking procedures.
• Ensure high quality customer service goals are met.

Skills

Branch banking experience

People leadership

Customer service

Strong communication

Job description

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.

As a premier California-focused financial services company dedicated to serving its communities, families, and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 70 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for “Best Bank” and “Best Commercial Bank” from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for “Overall Client Satisfaction” in Small Business & Middle Market Excellence Awards.

We are looking for a Branch Operations Supervisor Associate to provide top notch customer service to our clients in Los Angeles and surrounding areas. If you are passionate about bringing full-service banking services to new and existing customers, then we are interested in speaking with you!

Essential Functions

• Driving is an essential function of this role and as such, candidates must have a valid driver’s license and good driving record.
• Supports the assigned branches throughout Los Angeles and surrounding areas by acting as a temporary Branch Service Manager.
• Responsible to open and close branch, process daily reports, and provide approvals as needed.
• Manages the day-to-day activities of the branch including performing duties on the teller line, in new accounts, and branch operations.
• Resolve and respond to client service concerns, complex client complaints, and questions.
• Provide leadership and supervision to branch staff.
• May occasionally be assigned to back-office departments.
• May also assist with special projects.
• Ensures high quality customer service goals are met.
• May train staff on proper bank procedures.
• Other duties as assigned.

Qualifications

• MUST BE ABLE to accept assignments throughout Los Angeles and surrounding areas, ranging in duration from one day to several months.
• MUST HAVE at least 4 years of experience in branch banking, assignments as Senior Teller and intermediate level new accounts. A combination of education and experience may meet job requirements.
• Considerable working knowledge of the banking industry, processes, procedures, and regulations, and products.
• Ability to function in performing multiple branch job responsibilities.
• Strong communication skills, both verbal and written
• Ability to deal effectively with people in various job capacities.
• Ability to lead a team.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $72,968 - $81,075 annually depending on job-related factors such as level of experience.