Client Service Manager

Gallagher; Glen Carbon (IL); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking a client services professional to manage an assigned group of client accounts in a branch, serving as the main point of contact and ensuring timely, useful service. The role involves coordinating with the Production team on renewals and seeking opportunities to protect and expand client coverage.

The ideal candidate has a Bachelor's degree (or equivalent) and 3+ years in client service/claims management, plus a valid producer license and the ability to travel up to 25%.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years of client service and/or claims management experience.
• Producer's license is required or must be obtained.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Appropriate licensing as required for the role.

Responsibilities

• Manage an assigned group of client accounts in a branch, ensuring service is clear, timely, and useful.
• Be the main point of contact for the accounts and keep work moving forward.
• Respond to client needs, keep details organized, and ensure service stays on track.
• Partner with the Production team on renewals to secure client coverage.
• Identify opportunities to protect existing business and add value where appropriate.
• Build strong relationships with client leaders and day-to-day contacts, and support retention and revenue goals.

Skills

Client service

Claims management

Travel readiness

Licensing compliance

Education

Bachelor's degree

High School degree/GED

Producer's license

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How You'll Make An Impact

• Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful.
• Be the main point of contact for assigned group of accounts and help keep work moving from one day to the next.
• Answer client needs, keep details organized, and make sure service stays on track.
• Partner with the Production team on renewals.
• Help find the best solution for the client and keep the process moving on time.
• Look for ways to protect existing business and add more cover when it fits the client’s needs.
• Build strong working relationships with client leaders and day to day contacts.
• Work with internal teams and external clients to build trust, support renewals, and look for the right ways to add value.
• Help support client retention, client satisfaction, revenue goals, and steady improvement.

About You

Required

• Bachelor's degree with 3+ years client service and/or claims management experience
• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors

• Proficient in using technology as a tool to maximize productivity and quality.
• Ability to explain coverage, renewals, and next steps in clear, simple language.
• Able to keep tasks, records, and deadlines organized.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)