Client Service Manager

Unisys; California; Remote; USD 90.000 - 140.000; Vollzeit

Zusammenfassung

Unisys is seeking a Client Service Manager to work remotely from California. The role provides direction to Field Engineering teams across locations and ensures end-to-end support for identified issues.

You will coordinate procurement activities, liaise with clients and technical teams, and help define processes and priorities to optimize service delivery. The ideal candidate has a BA/BS and 4–6 years of relevant experience (0–2 years leadership), and must be in the West Coast time zone.

Qualifikationen

• BA/BS degree and 4-6 years’ relevant experience OR equivalent combination
• 0-2 years’ leadership experience
• MUST BE IN WEST COAST TIME ZONE
• Export control regulations eligibility for US Government authorizations

Aufgaben

• Provide clear direction to Field Engineering supervisors and teams across locations
• Identify recurring trends and potential issues with new system releases or upgrades
• Ensure end-to-end support to address identified issues
• Resolve key issues raised by supervisors, referring complex cases to tech or senior management
• Monitor hardware, software and equipment availability for gaps with business impact
• Oversee procurement-related activity to ensure on-time delivery
• Act as liaison between clients, end-users and technical teams
• Assist in determining appropriate processes, policies or procedures
• Establish work processes and priorities
• Allocate people, budgets and resources

Kenntnisse

Team leadership

Stakeholder liaison

Procurement management

Issue resolution

Process establishment

Cross-location coordination

End-to-end support

Ausbildung

BA/BS degree

4-6 years experience

Jobbeschreibung

## Client Service ManagerApply: Remote, CA, United States of America: Full time: Posted Today: REQ576789**What success looks like in this role:**• Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.• Ensures provision of end-to-end support to address identified and potential issues.• Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.• Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.• Manages procurement-related activity to ensure on time delivery and response to client requirements.• Acts as liaison between clients, end-users and technical teams.• Assists supervisors and team members in the determination of appropriate process, policies or procedures.• Establishes overall work processes and priorities.• Allocates people, budgets and resources.**You will be successful in this role if you have:**BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience 0-2 years’ leadership experience \\*\\*MUST BE IN WEST COAST TIME ZONE\\*\\*This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.