Client Liaison

International Recovery Systems; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

International Recovery Systems in Pittsburgh is seeking a detail-oriented Client Liaison to coordinate between clients, field agents, and internal teams. You’ll ensure assignments are accurate, up to date, and moving forward smoothly.

In this role you’ll handle high volumes of calls and emails, review new assignments via client portals, verify addresses, update statuses, and share information with clients, banks, and staff. Strong communication and attention to detail are essential.

Qualifications

• 1+ year of collections, billing, or account support experience.
• 2+ years in a customer service or admin role
• High school diploma or GED
• Proficiency with Microsoft Office and general computer systems
• Strong attention to detail and communication skills

Responsibilities

• Handle high volumes of calls, emails, and case updates
• Accept and review new assignments through client portals
• Verify addresses, update account statuses, and manage case notes
• Communicate daily with clients, banks, and internal teams
• Add fees, track progress, and ensure accurate information is shared
• Assist with other tasks and projects as assigned by management.

Skills

Customer service

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

We’re a fast-growing repossession company looking for a detail-oriented, reliable Client Liaison to join our office team. In this role, you’ll coordinate between clients, field agents, and internal teams to make sure every assignment is accurate, up to date, and moving forward smoothly.

Responsibilities

• Handle high volumes of calls, emails, and case updates
• Accept and review new assignments through client portals
• Verify addresses, update account statuses, and manage case notes
• Communicate daily with clients, banks, and internal teams
• Add fees, track progress, and ensure accurate information is shared
• Assist with other tasks and projects as assigned by management.

Required Qualifications

• 1+ year of collections, billing, or account support experience
• 2+ years in a customer service or admin role
• High school diploma or GED
• Proficiency with Microsoft Office and general computer systems
• Strong attention to detail and communication skills

Preferred Qualifications

• Experience in repossession, auto finance, or call center environments
• Familiarity with client portals or dispatch-style workflows