Client Service Supervisor - Lab Operations & Quality

SGS; Harrisburg (Dauphin County); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Equal Opportunity Employer

Résumé du poste

SGS is the world’s leading testing, inspection and certification company. This role leads Client Service Technicians, Couriers, Client Ambassadors, and related staff in the Sample Receiving and Courier departments, ensuring adherence to Good Laboratory Practices and all procedures.

You will drive interviews, training, and development while coordinating courier logistics and client-facing activities. The ideal candidate possesses a 4-year science degree, 3+ years in client service or lab

Qualifications

• 4-year degree in Microbiology/Chemistry, related field, or equivalent work experience.
• 3+ year experience in Client Service or Laboratory Operations.
• Strong communication skills across disciplines.
• Proficiency with Microsoft Word/Excel.
• Experience with LIMS and ASnAP (ASnAP) systems.
• Ability to interact with clients professionally under pressure.
• Flexibility to adapt to sudden needs.
• 3-5 year experience in a commercial food testing laboratory (Preferred).

Responsabilités

• Oversees Client Service Receiving, Ambassador and Courier functions.
• Interviewing, hiring and training Sample Receiving, Courier and Ambassador personnel.
• Coordinate courier pick-ups with clients and create billing reports.
• Interface with outside shipping providers to meet client requirements.
• Ensure vehicles are maintained and in proper working order.
• Provide feedback and conduct performance reviews for direct reports.
• Schedule personnel to maintain efficient operations.
• Identify quality problems and initiate corrective actions.
• Maintain ISO 17025 Quality Management System compliance.

Connaissances

Leadership

Training & Coaching

Communication

Problem-solving

Microsoft Office

Formation

Bachelors in Microbiology/Chemistry/related

Outils

LIMS

ASpN/A systems

Description du poste

SGS is the world’s leading testing, inspection and certification company. This role leads Client Service Technicians, Couriers, Client Ambassadors, and related staff in the Sample Receiving and Courier departments, ensuring adherence to Good Laboratory Practices and all procedures.

You will drive interviews, training, and development while coordinating courier logistics and client-facing activities. The ideal candidate possesses a 4-year science degree, 3+ years in client service or lab