Client Services Lab Manager

SGS; North Sioux City (SD); On-site; USD 70,000 - 90,000; Full time

Job summary

SGS is seeking an experienced professional to manage the Client Service Department in North Sioux City, South Dakota. The ideal candidate will have a 4-year degree in Food Science or Chemistry, along with at least 5 years of laboratory experience and 3 years in a supervisory role.

The responsibilities include managing efficiency, facilitating client communication, and ensuring compliance with ISO standards. A professional demeanor and strong communication skills are essential for success in this role.

Qualifications

• 4-year degree in Food Science, Microbiology or related field; or equivalent work experience.
• 5+ years of laboratory experience.
• 3+ years in a supervisory role.
• Effective problem prevention and problem-solving skills.
• Proficiency with Microsoft Word and Excel.
• Proficiency with LIMS and Client Portal systems.
• Ability to maintain a professional demeanor under pressure.

Responsibilities

• Facilitates client concerns and requests.
• Manages Client Service Department efficiency and quality.
• Communicates necessary changes to department personnel.
• Ensures procedures are performed consistently.
• Hires personnel and oversees employee issues.
• Conducts performance reviews and provides guidance.
• Evaluates client complaints and recommends changes.
• Maintains confidentiality of client and company protocols.
• Implements Quality Management System per ISO 17025.

Skills

Laboratory experience

Supervisory skills

Communication skills

Microsoft Word

Microsoft Excel

LIMS systems

Client interaction

Education

4-year degree in Food Science, Microbiology, or related field

Job description

SGS is seeking an experienced professional to manage the Client Service Department in North Sioux City, South Dakota. The ideal candidate will have a 4-year degree in Food Science or Chemistry, along with at least 5 years of laboratory experience and 3 years in a supervisory role.

The responsibilities include managing efficiency, facilitating client communication, and ensuring compliance with ISO standards. A professional demeanor and strong communication skills are essential for success in this role.