Client Service Supervisor

SGS; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

SGS is the world’s leading testing, inspection and certification company. This role leads Client Service Technicians, Couriers, Client Ambassadors, and related staff in the Sample Receiving and Courier departments, ensuring adherence to Good Laboratory Practices and all procedures.

You will drive interviews, training, and development while coordinating courier logistics and client-facing activities. The ideal candidate possesses a 4-year science degree, 3+ years in client service or lab

Qualifications

• 4-year degree in Microbiology/Chemistry, related field, or equivalent work experience.
• 3+ year experience in Client Service or Laboratory Operations.
• Strong communication skills across disciplines.
• Proficiency with Microsoft Word/Excel.
• Experience with LIMS and ASnAP (ASnAP) systems.
• Ability to interact with clients professionally under pressure.
• Flexibility to adapt to sudden needs.
• 3-5 year experience in a commercial food testing laboratory (Preferred).

Responsibilities

• Oversees Client Service Receiving, Ambassador and Courier functions.
• Interviewing, hiring and training Sample Receiving, Courier and Ambassador personnel.
• Coordinate courier pick-ups with clients and create billing reports.
• Interface with outside shipping providers to meet client requirements.
• Ensure vehicles are maintained and in proper working order.
• Provide feedback and conduct performance reviews for direct reports.
• Schedule personnel to maintain efficient operations.
• Identify quality problems and initiate corrective actions.
• Maintain ISO 17025 Quality Management System compliance.

Skills

Leadership

Training & Coaching

Communication

Problem-solving

Microsoft Office

Education

Bachelors in Microbiology/Chemistry/related

Tools

LIMS

ASpN/A systems

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Responsible for providing leadership, direction, and training to Client Service Technicians, Couriers, Client Ambassadors/Client Service Representatives and other workers in the Sample Receiving and Courier Departments. Facilitates employee conformance to Good Laboratory Practices and all specified Operating Procedures. Ensures compliance to all client requirements and communicates requirements to laboratory personnel.

JOB FUNCTIONS

• Oversees all Client Service Receiving, Ambassador and Courier functions as required
• Performs Client Service Receiving, Ambassador and Courier functions as necessary
• Responsible for interviewing, hiring and training Sample Receiving, Courier and Ambassador personnel
• Coordinate courier pick-ups with clients, track courier pick-ups and create reports for billing purposes
• Interface with outside shipping providers to ensure clients requirements are met 5
• Responsible for vehicle maintenance to make sure vehicles are in proper working order 5
• Provides feedback to direct reports, conducts employee performance reviews and provides ongoing
• guidance for continued employee development
• Schedules personnel to facilitate an efficient operation 5
• Communicates necessary changes or information to his or her department 5
• Identifies quality related problems and initiates immediate investigation, corrective action, and follow up
• Ensure the Quality Management System is maintained in accordance with the ISO 17025 standards
• Navigate complex client requests involving multiple projects and sites
• Interprets and evaluates problems occurring which may not conform to clearly established practices and precedents. Knowledge of a variety of complex rules, procedures or work methods.

Qualifications

EDUCATION AND EXPERIENCE

• 4-year degree in Microbiology/Chemistry, related field, or equivalent work experience Required
• 3+ year experience in Client Service or Laboratory Operations Required
• Effective problem prevention and problem-solving skills. Required
• Strong written and verbal communication skills necessary to cross multiple disciplines Required
• Excellent interpersonal and problem-solving skills Required
• Proficiency with Microsoft and Word/Excel Required
• Proficiency with LIMS and ASnAP systems Required
• Ability to interact with clients effectively while maintaining a professional and pleasant work approach even under stressful conditions Required
• Ability to work independently or with minimal supervision Required
• Flexibility is required to meet sudden and unpredictable need Required
• 3-5 year experience in a commercial food testing laboratory Preferred

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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