Vet Assistant - Client Services

Legacy Veterinary Group of the Carolinas; Raleigh (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

$200 annual pet care credit for up to

Free exams and bloodwork for your pets

20% discount on additional veterinary

Job summary

Creedmoor Road Animal Hospital is seeking a Vet Assistant - Client Services to join our team in a dual-role position combining veterinary assistant duties with client service support. This float role offers coverage across six Legacy Veterinary Group locations in NC, providing variety and collaboration with teams throughout our network.

We value compassionate, dependable individuals who are eager to grow in veterinary medicine while delivering outstanding customer service and patient care.

Qualifications

• We are looking for compassionate, trustworthy, and patient-focused individuals.
• Strong communication and interpersonal skills are essential.
• Organized and detail-oriented mindset is important.
• Comfortable in a fast-paced environment with multi-system workflows.
• Proactive team player willing to learn and grow.
• Veterinary assistant experience is preferred.
• Customer service experience is preferred.
• Knowledge of anesthesia, radiology, lab procedures, and patient care is valued.
• Ability to work effectively across multiple hospital locations.

Responsibilities

• Provide exceptional customer service to clients in person and over the phone.
• Schedule appointments and assist with front desk operations.
• Maintain accurate patient records and client information.
• Communicate professionally with pet owners.
• Navigate multiple computer systems and veterinary software platforms.
• Support a positive and welcoming environment for clients and patients.
• Assist veterinarians and technicians during exams, treatments, and procedures.
• Place IV and urinary catheters.
• Administer medications through IV, IM, SQ, and oral routes.
• Collect blood samples and perform in-house laboratory testing.
• Assist with radiology and diagnostic imaging procedures.
• Perform dental radiology and assist with dental procedures.
• Support anesthesia and patient monitoring.
• Assist with surgeries, dentals, and patient recovery.
• Deliver quality patient care while ensuring patient comfort and safety.

Skills

Compassionate, patient-focused

Excellent communication

Organized and detail-oriented

Proficient with computers

Team player; willingness to learn

Tools

Veterinary software

Radiology familiarity

Lab procedures familiarity

Job description

At Creedmoor Road Animal Hospital, we're proud to be part of a privately owned group of six veterinary hospitals throughout North Carolina. We're not corporate. We're a team that believes happy, supported employees create exceptional client experiences and healthier patients.

Our culture is built around collaboration, respect, work-life balance, and mental wellness. We are committed to maintaining a positive, non-toxic workplace where team members can grow professionally while enjoying a rewarding career helping pets and the people who love them.

Position Overview

We are seeking a Vet Assistant - Client Services to join our team in a unique dual-role position that combines veterinary assistant responsibilities with client service support.

This float position will provide coverage across multiple Legacy Veterinary Group locations, offering variety in your workday and the opportunity to collaborate with teams throughout our six-hospital network.

If you're compassionate, dependable, and eager to grow your veterinary career while delivering outstanding customer service.

Key Responsibilities

Client Services

• Provide exceptional customer service to clients both in person and over the phone
• Schedule appointments and assist with front desk operations
• Maintain accurate patient records and client information
• Communicate professionally and compassionately with pet owners
• Navigate multiple computer systems and veterinary software platforms
• Support a positive and welcoming environment for clients and patients

Veterinary Assistant Duties

• Assist veterinarians and technicians during exams, treatments, and procedures
• Place IV and urinary catheters
• Administer medications through IV, IM, SQ, and oral routes
• Collect blood samples and perform in-house laboratory testing
• Assist with radiology and diagnostic imaging procedures
• Perform dental radiology and assist with dental procedures
• Support anesthesia and patient monitoring
• Assist with surgeries, dentals, and patient recovery
• Deliver quality patient care while ensuring patient comfort and safety

What We're Looking For

We are looking for someone who is:

• Compassionate, trustworthy, and patient-focused
• A strong communicator with excellent interpersonal skills
• Organized and detail-oriented
• Comfortable working in a fast-paced environment
• Proficient with computers and multi-system workflows
• A positive team player with a willingness to learn and grow

Preferred Qualifications

• Veterinary assistant experience preferred
• Customer service experience preferred
• Knowledge of anesthesia, radiology, laboratory procedures, and patient care is highly valued
• Ability to work effectively across multiple hospital locations

Benefits

• $200 annual pet care credit for up to two personal pets
• Free exams and bloodwork for your pets
• 20% discount on additional veterinary services
• Reduced-cost access to Royal Canin, Purina Pro Plan for Professionals, and Hill's pet food
• Three sets of company scrubs and a company jacket provided after 90 days
• Four-day work weeks with no weekends
• Flexible scheduling designed to support work-life balance
• Paid Time Off and the ability to actually use it
• Supportive, team-focused culture

Continuing Education & Growth

We believe in investing in our people. Team members have access to ongoing learning opportunities through vendor partnerships, lunch-and-learns, hands-on training, and professional development programs.

Interested in becoming a Registered Veterinary Technician? Candidates with veterinary assistant experience who wish to pursue registration may be eligible for educational support. Assistance with school-related expenses is based on academic performance and includes a post-employment commitment agreement after six months of employment.

Experience

Veterinary experience is a plus, but it is not always required for the right candidate. We're willing to train motivated individuals who share our passion for animal care and client service.

If you're curious about what privately owned veterinary medicine looks like and want to be part of a team that genuinely values its employees, we'd love to hear from you.