Client Service Leader - Transportation Services

CDM Smith; Pittsburgh (Allegheny County); Hybrid; USD 127,000 - 222,000; Full time

Job summary

CDM Smith is seeking a Client Service Leader for the Pennsylvania Transportation practice to drive strategy, sales and client service. You will lead the development of business plans, coordinate cross-disciplinary teams, and represent CDM Smith on transportation boards and organizations, based in Pittsburgh or Harrisburg.

You will oversee planning, design, CEI and program management services, cultivating relationships with SEPTA, PRT, PennDOT, and related clients while promoting growth for the

Qualifications

• Bachelor's degree required or equivalent experience.
• 12 years of related experience.
• Domestic and/or international travel may be required.
• Equivalent additional directly related experience considered in lieu of a degree.
• PE or RA license preferred.
• Experience managing and winning transportation projects with SEPTA, PRT, PA Turnpike, PennDOT and/or airport services preferred.
• Experience in business development, helping with proposals and presenting to transit clients preferred.
• Established relationships within regional transportation and transit community.
• Strong communication, networking and team-building skills.

Responsibilities

• Plan and lead the Pennsylvania transportation market strategies and relationships with key decision-makers and senior leaders.
• Develop and manage client teams for strategic capture plans, proposals, and presentations.
• Lead sales activities and pursue opportunities with client service teams to develop winning strategies.
• Collaborate with transportation leadership to achieve revenue and profitability targets.
• Implement procedures to improve client satisfaction and opportunities for repeat business through execution and lessons learned.
• Be a key member of the strategy team promoting growth in Pennsylvania and supporting North Group initiatives.
• Serve as technical or project lead on large, strategic projects when needed.
• Participate in professional societies and engage with client communities.
• Demonstrate leadership internally and externally.

Skills

Excellent communication

Networking

Team building

Education

Bachelor's degree

Equivalent experience

Job description

Company Overview

Check out this video and find out why our team loves to work here! Join Us! CDM Smith – where amazing career journeys unfold. Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world‑class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Job Description

CDM Smith currently has a new opportunity for a Client Service Leader within our North Transportation Group to lead our Pennsylvania Transportation practice. In this position, you will work with a dynamic team to continue building our transportation business. You will lead the development of a business strategy for the increase of sales with our existing clients and developing new clients in Pittsburgh and across Pennsylvania. This will include all aspects of transit planning, transportation design, construction management and program management services. This position leads the business development activities, oversees overall client service, represent CDM Smith on transportation related boards or organizations, and serve as a leader in your office and throughout the organization.

*** This position can be based out of our Pittsburgh or Harrisburg, PA offices***

Responsibilities

• Plan and implement new business strategies in the Pennsylvania transportation market while maintaining the relationships with decision makers and senior leaders with the current CDM Smith client base. Specific focus on SEPTA, Pittsburgh Regional Transit (PRT), , PennDOT Central Office, PennDOT Districts 4, 5, 8 and 11 as well as the Pennsylvania Turnpike with emphasis on full-service delivery of planning, engineering, and CEI services.
• Developing and managing client teams that include project managers, technical specialists, national leaders, as well as junior staff to develop strategic capture plans, proposal efforts, presentations, and other efforts of business development.
• Lead effective sales activities including identifying clients and effectively working with other members of the client service team to develop winning pursuit strategies, proposals and presentations.
• Collaborate with the transportation leadership team to achieve annual revenue and profitability objectives.
• Implement procedures to improve client satisfaction and opportunities for repeat business though excellent execution, teaching, coaching, and implementation of "lessons learned".
• Serving as a key member of our strategy team promoting growth in Pennsylvania as well as supporting other North Group growth initiatives.
• Serve as a technical or project lead as needed on projects of significant size and strategic importance.
• Be active in professional societies in which clients or potential clients are members.
• Be a strong leader internally and externally.

Qualifications

• Bachelor's degree.
• 12 years of related experience.
• Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
• Equivalent additional directly related experience will be considered in lieu of a degree.

Preferred Qualifications

• Professional engineering (PE) or Registered Architect (RA) license.
• Previous experience managing and/or winning transportation projects with SEPTA, PRT, Pennsylvania Turnpike, PennDOT and/or airport services , strongly preferred.
• Previous experience in business development, assisting with the proposal process and presenting/meeting with transit clients, strongly preferred.
• Ability to demonstrate established relationships within the regional transportation and transit community.
• Shares CDM Smith's vision and core values of Excellence, Shared Commitment, Initiative, Teamwork, and Integrity. Knowledge and understanding of the consultant business model.
• Excellent communication, networking and team building skills.

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Amount of Travel Required

10% or less

EEO Statement

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

Background Check and Drug Testing Information

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Additional Pay Range Information

CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate’s salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training.

Additional Compensation

All bonuses at CDM Smith are discretionary and may or may not apply to this position.

Visa Sponsorship Available

No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position

Pay Range Max

USD $221,790.00

Pay Range Min

USD $126,734.00