Client Service Leader: Drive Client Success & Growth

Gallagher; Baton Rouge (LA); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Leader in Baton Rouge, LA, to guide a team delivering high-quality client support. You will partner with the Branch Client Service Director and Branch Manager to align objectives with branch strategies while shaping client outcomes.

Your role emphasizes leadership, collaboration, and continuous improvement to enhance client satisfaction, retention, and branch performance. Experience in service delivery and licensing as required will be valued.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Lead a team of client service professionals, ensuring they deliver top-notch support to both internal and external clients.
• Work closely with the Branch Client Service Director and Branch Manager to align team goals with the branch’s strategy.
• Your leadership will directly influence client satisfaction, retention, and the overall success of our branch.
• Foster a culture of collaboration and continuous improvement to help your team thrive and deliver real value to our clients.

Skills

Leadership

Communication

Client service

Team management

Ethical practices

Education

Bachelor's degree with 5+ years client service and/or claims management experience

High School degree/GED with 10+ years client service and/or claims management experience

1+ years supervisory experience

Licensing as required

Job description

Gallagher is seeking a Client Service Leader in Baton Rouge, LA, to guide a team delivering high-quality client support. You will partner with the Branch Client Service Director and Branch Manager to align objectives with branch strategies while shaping client outcomes.

Your role emphasizes leadership, collaboration, and continuous improvement to enhance client satisfaction, retention, and branch performance. Experience in service delivery and licensing as required will be valued.