Client Service Lead & Inside Sales Coach

AB Mauri Food Inc; St. Louis (MO); On-site; USD 50,000 - 80,000; Full time

Job summary

AB Mauri Food Inc in the United States is seeking an experienced professional to support the NA Sales/Technical team as a facilitator for new business prospects and to coach Client Service Specialists for outstanding customer service. You will oversee order processing, liaison with field sales, and help build long-term customer relationships across assigned accounts.

The role emphasizes cross-training, data accuracy, CRM/ERP proficiency, and strong communication.

Qualifications

• 3 to 5+ years’ experience in a customer service/inside sales environment.
• Excellent communication skills: telephone, writing and listening (prefer bilingual).
• Accurate data entry skills.
• Good technology skills and experience with CRM and Microsoft Office products.
• Experience with ERP & CRM tool(s) (i.e. Salesforce.com).
• Thrives in a customer centric environment.

Responsibilities

• Assist Specialists to resolve customer issues as needed.
• Cross-train employees on geographic regions.
• Provide back up for CSR/CSM when needed.
• Oversee order entry accuracy and promptness.
• Assist with training when new processes are introduced.
• Process customer orders and handle tracking/shipments.
• Respond to customer requests immediately and professionally.
• Oversee new account setups until assigned to CSR.
• Collaborate with field sales to resolve issues and routing.
• Provide forecast for new customers and products.
• Identify new sales opportunities within existing accounts.
• Review sales trends and report changes.
• Maintain CRM accounts and data integrity.
• Design departmental reports using Data Warehouse/Power BI.
• Travel may be required.

Skills

Customer service

Inside sales

Bilingual (English/Spanish)

Communication

Data entry

Time management

Analytical skills

Team player

Tools

Salesforce

ERP

CRM

Power BI

Microsoft Office

Data Warehouse

Job description

AB Mauri Food Inc in the United States is seeking an experienced professional to support the NA Sales/Technical team as a facilitator for new business prospects and to coach Client Service Specialists for outstanding customer service. You will oversee order processing, liaison with field sales, and help build long-term customer relationships across assigned accounts.

The role emphasizes cross-training, data accuracy, CRM/ERP proficiency, and strong communication.