Client Service Lead- ABB

Ab Mauri Food; St. Louis (MO); On-site; USD 52,000 - 78,000; Full time

Job summary

AB Mauri Food in Saint Louis, MO seeks a seasoned Client Services/Inside Sales professional to support the NA Sales/Technical team, ensuring a seamless first experience for new business prospects and helping build long-term customer relationships.

You will supervise and assist Specialists, coordinate with field sales, manage orders, and provide forecasting for new customers. Strong CRM and ERP experience, plus excellent communication, data entry, and teamwork are essential.

Qualifications

• Three to five plus years’ experience in a customer service/inside sales environment.
• Excellent communication skills: telephone, writing and listening (prefer bilingual).
• Accurate data entry skills.
• Good technology skills and experience with CRM and Microsoft Office products.
• Experience with ERP & CRM tool(s) (i.e. Salesforce.com).
• Strong analytical, time management and organizational skills.
• Thrives in a customer centric environment.
• Ability to work individually and as part of the team.

Responsibilities

• Assist Specialists, when needed, to resolve customer issues.
• Cross-train employees on geographic regions.
• Provide back up for Client Service Manager when specialists or sales need assistance.
• Oversee the order entry process to ensure orders are entered correctly and promptly.
• Assist Client Service Manager with the implementation and training of Specialists when there are new processes or procedures.
• Ability to work in all demographic areas.
• Work closely with field sales team.
• Advise sales of changes in customer ordering patterns.
• Process customer orders for assigned accounts, receive orders and enter them into the automated order processing system.
• Resolve ordering problems such as order tracking, confirming shipments and arrival and determine whether credit should be given on specific orders.
• Respond to all customer request immediately.
• Generate customer correspondence as needed.
• Oversee all new account set-ups until they are assigned to appropriate CSR.
• Work closely with Supply Chain to resolve customer issues and establish routing for business gains and losses. Ensure inventory is available when needed for new business.
• Provide forecast for new customers and new products for existing customers.
• Identify new sales opportunities within existing accounts.
• Review sales trends for assigned geographical area and report any changes.
• Designed departmental reports to better service our customers utilizing the new Data Warehouse/Power BI.
• Maintain CRM accounts.

Skills

Customer service

Inside sales

Communication

Data entry

CRM

Microsoft Office

Forecasting

Tools

Salesforce

ERP tools

Microsoft Office

Job description

Job Details

Job Location: Corporate - Saint Louis, MO 63110, Position Type: Full Time, Travel Percentage: Minimal, Job Category: Client Services,

Position Objective

Support the NA Sales/Technical team as a facilitator for new business prospects, ensuring that their first experience with ABMNA is seamless. Lead, teach and coach the Client Service Specialists ensuring outstanding, enthusiastic service for all customers, leading to the development and strengthening of long-term relationships.

Key Result Areas

Supervision

• Assist Specialists, when needed, to resolve customer issues.
• Cross-train employees on geographic regions.
• Provide back up for Client Service Manager when specialists or sales need assistance.
• Oversee the order entry process to ensure orders are entered correctly and promptly.
• Assist Client Service Manager with the implementation and training of Specialists when there are new processes or procedures.

Customer Service

• Ability to work in all demographic areas.
• Work closely with field sales team.
• Advise sales of changes in customer ordering patterns.
• Process customer orders for assigned accounts, receive orders and enter them into the automated order processing system.
• Resolve ordering problems such as order tracking, confirming shipments and arrival and determine whether credit should be given on specific orders.
• Respond to all customer request immediately.
• Generate customer correspondence as needed.

Inside Sales

• Oversee all new account set-ups until they are assigned to appropriate CSR.
• Work closely with Supply Chain to resolve customer issues and establish routing for business gains and losses. Ensure inventory is available when needed for new business.
• Provide forecast for new customers and new products for existing customers.
• Identify new sales opportunities within existing accounts.

Reporting

• Review sales trends for assigned geographical area and report any changes.
• Designed departmental reports to better service our customers utilizing the new Data Warehouse/Power BI.
• Maintain CRM accounts.

Qualifications

• Three to five plus years’ experience in a customer service/inside sales environment.
• Excellent communication skills: telephone, writing and listening (prefer bilingual).
• Accurate data entry skills.
• Good technology skills and experience with CRM and Microsoft Office products.
• Experience with ERP & CRM tool(s) (i.e. Salesforce.com).
• Strong analytical, time management and organizational skills.
• Thrives in a customer centric environment.
• Ability to work individually and as part of the team.

Working Conditions

Normal office working environment.

Other Factors

Travel may be required.