Client-Focused Banker: Service, Solutions & Growth

JPMorganChase; Sidney (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

JPMorgan Chase is seeking a Customer Service Associate in a US branch to greet clients, manage lobby flow, and deliver attentive service that makes customers feel heard and valued.

Based in Ohio, the role focuses on servicing accounts, opening new accounts, guiding customers through Chase mobile and online tools, and collaborating with team members to meet financial goals while upholding all policies.

Qualifications

• Experience delivering friendly, client-focused service.
• Ability to follow policies and procedures.
• Basic technology literacy and cash handling basics.

Responsibilities

• Greet clients and create a welcoming environment, using a tablet to manage lobby flow.
• Provide account servicing, open new accounts, and comply with policies and regulatory requirements.
• Assist clients with day-to-day transactions and use self-service options (mobile app, online banking, ATMs).
• Listen actively, ask questions, and share product knowledge to meet clients' financial goals.
• Perform branch operations, including cash devices, while following bank policies.

Skills

Client service

Cash handling

Teamwork

Communication

Problem solving

Learning quickly

Banking knowledge

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking a Customer Service Associate in a US branch to greet clients, manage lobby flow, and deliver attentive service that makes customers feel heard and valued.

Based in Ohio, the role focuses on servicing accounts, opening new accounts, guiding customers through Chase mobile and online tools, and collaborating with team members to meet financial goals while upholding all policies.