Client Service Coordinator I - $500 Sign-On Bonus

Ultipro; Northern (KY); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Casual dress code

Grubhub+ membership

401(k) with company match

Job summary

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery across assigned accounts. The role develops foundational knowledge of systems and processes while taking ownership of smaller account responsibilities.

This position runs Monday–Friday, 8:30am–5:00pm with a compensation of $21/hour and a $500 sign-on bonus.

Qualifications

• High school diploma or equivalent; associate's degree in business or related field is a plus.
• Some experience with order entry or similar administrative role, preferably in transportation or logistics.
• Some experience with customer service is preferred.

Responsibilities

• Manage the order lifecycle from order entry through final delivery under supervision.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Support client communications through reporting, follow-ups, and routine service updates.
• Assist in resolving routine operational and shipment-related issues promptly.
• Ensure compliance with SOPs, customer requirements, and service expectations.
• Escalate service risks, delays or operational concerns to leadership.
• Enter, update, and manage orders within internal systems and platforms.
• Maintain data integrity across TMS, workflow tools, and reporting platforms.
• Support shipment documentation, order tracking, and lifecycle status management.
• Assist with basic customer inquiries regarding shipment status and updates.
• Monitor operational queues and support timely ticket review and resolution.
• Provide administrative and operational support to Coordinators, Managers, and account teams.

Job description

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery across assigned accounts. The role develops foundational knowledge of systems and processes while taking ownership of smaller account responsibilities.

This position runs Monday–Friday, 8:30am–5:00pm with a compensation of $21/hour and a $500 sign-on bonus.