Client Service Coordinator I - Entry Level | $750 Bonus

Acertusdelivers made Inc; Missouri; Hybrid; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Voluntary Life/Disability, Accident, &

Job summary

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, manage orders, and coordinate updates for assigned accounts. This entry-level role builds foundational knowledge of systems and processes while taking ownership of smaller account responsibilities.

The position involves coordinating with internal teams and customers to ensure timely service delivery, accurate data entry, and a positive client experience.

Qualifications

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Responsibilities

• Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Support client communications through reporting, follow-ups, and routine service updates.
• Assist in resolving routine operational and shipment-related issues in a timely manner.
• Ensure compliance with SOPs, customer requirements, and service expectations.
• Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
• Accurately enter, update, and manage orders within internal systems and operational platforms.
• Maintain data integrity across TMS, workflow tools, and reporting platforms.
• Support shipment documentation, order tracking, and lifecycle status management activities.
• Assist with basic customer inquiries and communication regarding shipment status and service updates.
• Monitor operational queues and support timely ticket review and resolution.
• Provide administrative and operational support to Coordinators, Managers, and account teams.
• Identify discrepancies, data inconsistencies, or process issues and elevate as appropriate.
• Collaborate with internal teams to support consistent service delivery and client satisfaction.
• Additional duties, assigned to support business needs.

Skills

Microsoft Office

Attention to detail

Communication skills

Customer service

Multi-tasking

Independent work

Willingness to learn

Adaptability

Education

High school diploma or equivalent

Associate's degree in business or related field

Tools

Order entry systems

Transportation Management System (TMS)

Job description

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, manage orders, and coordinate updates for assigned accounts. This entry-level role builds foundational knowledge of systems and processes while taking ownership of smaller account responsibilities.

The position involves coordinating with internal teams and customers to ensure timely service delivery, accurate data entry, and a positive client experience.