Client Operations Coordinator I — Day Shift (Sign-On Bonus)

Acertus; California; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company PTO

401(k) Match

Tuition Reimbursement

Grubhub+ Membership

Casual Dress

Job summary

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, manage orders, coordinate updates, and ensure consistent service delivery across assigned accounts. This entry-level role builds foundational knowledge and begins taking ownership of smaller account responsibilities while collaborating with internal teams and customers.

The position emphasizes accuracy, proactive communication, and adherence to SOPs, with a 6:00am–2:30pm Monday–Friday schedule and a

Qualifications

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Responsibilities

• Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Support client communications through reporting, follow-ups, and routine service updates.
• Assist in resolving routine operational and shipment-related issues in a timely manner.
• Ensure compliance with standard operating procedures (SOPs), customer requirements, and service expectations.
• Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
• Accurately enter, update, and manage orders within internal systems and operational platforms.
• Maintain data integrity across transportation management systems (TMS), workflow tools, and reporting platforms.
• Support shipment documentation, order tracking, and lifecycle status management activities.
• Assist with basic customer inquiries and communication regarding shipment status and service updates.
• Monitor operational queues and support timely ticket review and resolution.
• Provide administrative and operational support to Coordinators, Managers, and account teams.
• Identify discrepancies, data inconsistencies, or process issues and escalation as appropriate.
• Collaborate with internal teams to support consistent service delivery and client satisfaction.
• Additional duties, assigned to support business needs.

Skills

Attention to detail

Communication skills

Customer service

Multi-tasking

Independent work

Problem solving

Education

High school diploma or equivalent

Associate's degree in business or related field

Tools

Microsoft Office

Order entry systems

TMS systems

Job description

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, manage orders, coordinate updates, and ensure consistent service delivery across assigned accounts. This entry-level role builds foundational knowledge and begins taking ownership of smaller account responsibilities while collaborating with internal teams and customers.

The position emphasizes accuracy, proactive communication, and adherence to SOPs, with a 6:00am–2:30pm Monday–Friday schedule and a