Client Service Coordinator - 005354

Banfield Pet Hospital; Louisville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading pet hospital is seeking a Client Service Coordinator to manage client interactions and ensure efficient service delivery. The role includes promoting hospital services, managing client flow, and providing exceptional care to pets and their owners. Candidates should possess strong communication and organizational skills, with a focus on customer service. Join a dedicated team committed to quality and efficiency in pet care.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Strong organizational and problem-solving skills.

Responsibilities

• Manage client flow and ensure excellent care.
• Promote hospital services to recruit new clients.
• Provide exceptional client service and support.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication

Time Management

Job description

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Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, and efficient manner. The role involves encouraging client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Recruit new clients by promoting hospital services and managing client flow to ensure excellent care and team productivity.
3. Maximize the number of pets seen by supporting a productive hospital environment, especially for wellness plan clients.
4. Provide professional, efficient, and exceptional service, including greeting clients and pets, ensuring comfort, and educating about pet health.
5. Assist clients with documentation, entering pet information, and ensuring prompt service.
6. Manage finances with accurate balances and proper procedures.
7. Perform administrative functions as needed.
8. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss; quality is our work.
• Responsibility: We demand and support total responsibility.
• Mutuality: Shared benefits endure.
• Efficiency: Use resources fully, waste nothing.
• Freedom: We need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Functional skills: Preventative care, OWPs, Communication, Client Service, Priority Setting, Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task efficiently under distracting conditions.
• Excellent communication skills in English, both written and verbal.
• Strong organizational and problem-solving skills.
• Consistently attentive and courteous client service skills.
• Ability to follow instructions accurately and provide clear directions.

The pay range for this role is $15.00 - $18.69 hourly. The specific rate depends on experience, skills, education, location, and applicable laws.