Client Service Coordinator

Banfield Pet Hospital; Thornton (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Eine innovative Tierklinik sucht einen Client Service Coordinator, der die Interaktion zwischen Kunden und Tierärzten optimiert. In dieser Rolle sind Sie verantwortlich für die effiziente Verwaltung des Kundenflusses und die Gewährleistung eines erstklassigen Services. Sie werden die Gelegenheit haben, in einem dynamischen Umfeld zu arbeiten, in dem Ihr Beitrag entscheidend ist, um das Wohlbefinden von Haustieren zu fördern. Mit einem Fokus auf Kundenbindung und Teamproduktivität werden Sie Teil eines engagierten Teams, das sich leidenschaftlich für die Gesundheit und das Wohlbefinden von Tieren einsetzt. Diese Position bietet nicht nur die Möglichkeit, Ihre Fähigkeiten im Kundenservice zu erweitern, sondern auch eine Vielzahl von Vorteilen, die Ihre berufliche und persönliche Entwicklung unterstützen.

Benefits

Medizinische, zahnärztliche und visuelle Versicherung

Rentenpläne (401(k) und Roth)

Studentenverschuldungsprogramm

Bezahlte Freizeit und Feiertage

Ressourcen für psychische Gesundheit

Lebensversicherung und Invaliditätsversicherung

Flexible Ausgaben- und Gesundheitskonten

Bezahlte Elternzeit

Fortbildungszuschuss

Familienunterstützungsressourcen

Qualifications

• Ein Jahr Erfahrung im Kundenservice erforderlich.
• Bevorzugte medizinische Ausbildung und Kenntnisse in medizinischer Terminologie.

Responsibilities

• Maximierung der Anzahl der Tiere, die vom Team gesehen werden.
• Begrüßung von Kunden und Tieren, um deren Komfort zu gewährleisten.
• Verwaltung von Finanzen und Durchführung administrativer Aufgaben.

Skills

Kundenservice

Kommunikation

Verwaltung

Education

High School Diploma

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Full Pay Range for Position: $18.81 - $23.35

Client Service Coordinator needed for Banfield Pet Hospital in Orchards!

Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, and efficient manner, encouraging clients to return and refer others.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and directing the flow of clients and pets to ensure excellent care and maximum team productivity.
3. Maximize the number of pets seen by the hospital team through efficient hospital operations to support wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling.
8. Manage finances by maintaining accurate balances and following opening and closing procedures.
9. Conduct necessary administrative functions.
10. Perform other duties as assigned.

Special Working Conditions

• Ability to work at a computer for extended periods.
• Comfort around various pets (dogs, cats, birds, reptiles, etc.).
• Work hours may exceed 40 hours/week, including weekends and evenings.
• Exposure to pets that may bite or scratch, and to anesthesia, radiation, biological hazards, and medications.

Experience, Education, and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old for radiography duties.
• One year of related experience required; customer service experience preferred.
• Medical background and training in medical terminology are preferred.

The pay range for this role is $16.16 - $20.66 Hourly. The specific rate will depend on experience, skills, education, and location.

At Banfield, we prioritize your well-being and professional growth by offering a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance: Coverage for essential health needs.
• Retirement Plans (401(k) and Roth): With company match to help secure your future.
• Student Debt Relief Program (for Full-Time DVMs): Support for veterinary professionals with student debt.
• Paid Time Off and Holidays: Time to rest and celebrate personal days.
• Mental Health Resources: Including coaching and counseling sessions.
• Life Insurance & Disability: Company-paid life insurance and short/long-term disability.
• Flexible Spending and Health Savings Accounts: Tax-advantaged healthcare savings options.
• Paid Parental Leave: Support for new parents.
• Continuing Education Allowance: Support for professional development.
• Family Support Resources: Backup child and elder care services.
• Fertility and Family Building Support: Assistance with fertility treatments and family planning.
• Digital Exercise Therapy: Programs to promote activity and health.
• Voluntary Protection & Legal Plans: Additional coverage options.
• Identity Protection: Safeguarding personal information.
• Commuter Benefits: Assistance with daily commute.
• Pet Wellness Plans: Three free wellness plans for your pets.
• Exclusive Discounts: Savings on various products and services.

Benefits eligibility varies by employment status, with full-time associates eligible for all programs, and part-time associates eligible for select benefits.