Remote Service Coordinator

Johnson Controls, Inc.; Aurora (CO); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading company in smart building solutions as a Customer Service Coordinator. In this role, you will manage customer interactions, mentor new hires, and contribute to process improvements. We offer competitive pay, comprehensive benefits, and a supportive work environment focused on personal growth and well-being.

Benefits

Paid vacation, holidays, and sick leave

Comprehensive benefits from day one

Employee discount programs

Qualifications

• 3-5 years of customer service experience.
• At least 2 years of SRC experience.

Responsibilities

• Handle incoming calls from customers providing high-quality service.
• Mentor new hires during and after training.

Skills

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

SEDU

Oracle

Job description

Unleash your potential with Johnson Controls!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine building performance to serve people, places, and the planet. Join our team and help shape a bright future.

We offer opportunities for professional development through meaningful projects and learning experiences, supporting your physical, financial, and emotional wellbeing.

Become part of Johnson Controls and thrive in a culture that values your ideas and contributions.

What we offer:

• Competitive pay
• Paid vacation, holidays, and sick leave
• Comprehensive benefits from day one, including 401K, medical, dental, and vision
• Product and on-the-job training supported by internal resources
• Collaborative team environment
• Safety commitment through our Zero Harm policy
• Employee discount programs (The Loop by Perk Spot)

Job responsibilities:

This role involves working in a call center environment, handling incoming calls from customers while providing high-quality service. The candidate will meet or exceed KPIs, mentor new hires during and after training, and assist supervisors as needed.

Key duties include:

• Receiving and dispatching service requests professionally, gathering detailed information
• Entering service requests accurately into our SEDU/Genesys system during calls
• Leading among Service Coordinators and mentoring new hires
• Participating in operational meetings to identify and suggest process improvements
• Alerting management to potential issues from customer or field complaints and working to resolve them
• Managing Elite line training, weekly reports, and daily updates as assigned

Qualifications:

• 3-5 years of customer service experience
• At least 2 years of SRC experience
• Ability to multitask in a fast-paced environment
• Excellent communication skills, both written and verbal
• Experience with SEDU/Oracle field cloud systems preferred
• High School Diploma or equivalent required

At Johnson Controls, we value our employees as vital members of our family. We are committed to creating an inclusive, innovative, and supportive workplace that promotes collaboration and personal growth. We invest in our employees' wellbeing and offer opportunities for career advancement, emphasizing safety and sustainability to build smarter, healthier communities worldwide.