Client Service Coordinator - 005354

Banfield Pet Hospital; Jeffersontown (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pet healthcare provider is seeking a Client Service Coordinator to enhance client experience and ensure efficient hospital operations. The role involves managing client interactions, educating pet owners, and supporting the veterinary team. Ideal candidates will demonstrate strong communication, leadership, and organizational skills while fostering a welcoming environment for clients and pets alike.

Qualifications

• Exceptional written and verbal communication skills in English.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Manage client flow to ensure excellent care and team productivity.
• Educate clients on wellness plans and hospital services.
• Assist clients with documentation and appointment scheduling.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and staff, and coordinates care in a friendly, welcoming manner. The goal is to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and manage client flow to ensure excellent care and team productivity.
3. Maximize the number of pets seen by maintaining an efficient hospital operation, supporting wellness plan clients.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, and educating them about pet health.
5. Educate clients on wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, pet information entry, and prompt service.
7. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
8. Manage finances accurately, following proper procedures.
9. Perform administrative functions as needed.
10. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility: We demand and support total responsibility from ourselves and others.
• Mutuality: Shared benefits create enduring relationships.
• Efficiency: Use resources fully, waste nothing, and focus on core strengths.
• Freedom: Profit enables us to shape our future freely.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task efficiently under distracting conditions.
• Exceptional written and verbal communication skills in English.
• Organizational skills to systematically carry out assignments.
• Strong problem-solving abilities to analyze and resolve issues.
• Consistent client service focus, ensuring attentive and courteous interactions.
• Ability to follow instructions accurately and provide clear directions.
• Mathematical skills for handling numerical tasks.