Client Service Coordinator - 005354

CareerArc; Jeffersontown (KY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the veterinary sector is seeking a Client Service Coordinator in Jeffersontown, KY. The role focuses on managing client interactions, ensuring exceptional service, and supporting the veterinary team. Ideal candidates will possess strong communication and organizational skills, along with a commitment to client satisfaction. This position offers the opportunity to work in a dynamic environment where client loyalty and care are prioritized.

Qualifications

• Ability to multi-task effectively under distracting conditions.
• Excellent communication skills in English, both written and verbal.

Responsibilities

• Manage client flow to ensure excellent client care and team productivity.
• Educate clients about wellness plans and hospital services.
• Handle financial transactions accurately.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Job description

Client Service Coordinator - 005354 Job Listing at Banfield Pet Hospital in Jeffersontown, KY (Job ID R-205318)

Client Service Coordinator

Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates client and pet care in a friendly, welcoming, and efficient manner. The role also involves encouraging client loyalty and referrals.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and manage client flow to ensure excellent client care and team productivity.
3. Maximize pet appointments by maintaining a productive and efficient hospital environment.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients about wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, pet information entry, and identification procedures.
7. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
8. Manage financial transactions accurately and follow proper opening and closing procedures.
9. Perform administrative functions as needed.
10. Perform other duties as assigned.

The Five Principles

• Quality: The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility: We demand responsibility from ourselves and support others.
• Mutuality: Shared benefits create enduring relationships.
• Efficiency: Use resources fully, waste nothing, and focus on core strengths.
• Freedom: Freedom to shape our future and sustain profitability.

Hiring Qualifications / Competencies

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task effectively under distracting conditions.
• Excellent communication skills in English, both written and verbal.
• Strong organizational skills to systematically carry out assignments.
• Problem-solving skills to identify and resolve issues practically.
• Consistent client service skills to ensure attentive and courteous service.
• Ability to follow instructions accurately and provide clear directions.
• Mathematical skills for basic calculations.