Client Service Coordinator

Banfield Pet Hospital; Atlanta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client interactions and ensure smooth operations in a veterinary setting. This role involves managing client flow, educating pet owners on health needs, and providing exceptional service to foster client loyalty. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and organizational skills. Join a team dedicated to quality care and customer satisfaction, where your contributions will make a meaningful impact on the lives of pets and their owners.

Qualifications

• 1 year of customer service experience preferred.
• Strong communication skills in English, both written and verbal.

Responsibilities

• Manage client and pet flow through the hospital efficiently.
• Educate clients about pet health and wellness plans.

Skills

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem-solving

Education

High School Diploma or equivalent

Tools

MS Office

Job description

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Summary Of Job Purpose And Function
The Client Service Coordinator ("CSC") manages client and pet flow through the hospital, maximizes veterinary team productivity, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, and efficient manner to encourage client retention and referrals.

Essential Responsibilities And Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and managing client flow for optimal care and team productivity.
• Maximize the number of pets seen by the hospital team through efficient hospital operations to support wellness plan clients.
• Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
• Educate clients about wellness plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling.
• Manage finances with accurate balances and proper procedures.
• Perform administrative functions as needed.
• Other duties as assigned.

The Five Principles

• Quality – Our work reflects value for money and customer satisfaction.
• Responsibility – We demand and support responsibility individually and as a team.
• Mutuality – We seek shared benefits for enduring success.
• Efficiency – We optimize resource use and avoid waste.
• Freedom – We foster freedom to innovate and sustain profitability.

Hiring Qualifications / Competencies

Leadership

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

Functional Skills

• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience

• Ability to multi-task efficiently under distractions.
• Strong communication skills in English, both written and verbal.
• Organizational skills to bring order to chaos.
• Problem-solving skills to analyze and resolve issues.
• Excellent client service skills ensuring courteous and attentive care.
• Follow instructions accurately and provide clear directions.
• Mathematical skills for calculations and conversions.
• Proficiency with computers and software like MS Office.

Attitudes

• Initiative and discretion in problem-solving.
• Honesty, integrity, and sound judgment.
• Cooperative and collaborative spirit.
• Flexibility to adapt to changing needs.
• Ability to work independently.
• Stress tolerance and resilience with a positive outlook.

Work Conditions

• Prolonged computer use and pet interactions.
• Work hours may exceed 40 hours/week, including weekends and evenings.
• Physical ability to perform duties involving standing, walking, lifting, and manipulating up to 50 pounds.
• Exposure to pets and potential hazards.

Experience and Education

• High School Diploma or equivalent preferred.
• Minimum 18 years old for radiography duties.
• One year of related customer service experience preferred.
• Medical background and terminology training are advantageous.

Banfield Pet Hospital is an equal opportunity employer committed to diversity and nondiscrimination in employment.